21 August 2020, 12:21
It finds Plusnet (ISP) and Tesco Mobile (Mobile) deliver the greatest user satisfaction levels.
7 August 2020, 14:21
Pricing algorithms based on user behaviour are 'unfair' according to research.
24 June 2020, 12:11
Adults are now spending more than a quarter of their waking day online.
30 March 2020, 11:11
Removing caps on data, adding bill payment flexibility, paying attention to vulnerable customers.
25 March 2020, 10:11
It offers advice to the public about managing data use, router placement, and more.
25 February 2020, 11:11
EMF measurements at 16 locations in 10 cities across the UK were tiny fractions of safe limits.
17 February 2020, 12:11
Phone, broadband and TV customers must now be warned when their contract is ending.
12 February 2020, 13:11
However, we don't know the scope of Ofcom's new powers or the penalties it can impose.
17 December 2019, 10:11
And it is planning to make home broadband switching even easier.
6 June 2019, 13:51
The new Universal Service Obligation (USO) also guarantees a >1Mbps upload speeds.
30 April 2019, 18:34
Ofcom shines a light on major broadband and phone companies’ performance.
28 February 2019, 15:11
From tomorrow a new code of practice will be in place to benefit UK broadband shoppers.
18 December 2018, 17:53
Mobile and broadband coverage improve, but more progress needed in rural areas.
14 December 2018, 11:01
And measures have been outlined to force ISPs to tell customers about their best deals.
28 September 2018, 13:51
Citizens Advice complaint to be considered by the CMA.
18 July 2018, 13:31
Meanwhile Ofcom has revealed the latest UK pay TV and telecoms complaints figures.
10 July 2018, 13:11
And with an average speed of 18.57Mbps, the UK lags behind 25 other European countries.
6 April 2018, 10:11
Vodafone grabbed 50MHz of 3.4GHz spectrum for £378m, as the largest spender.
1 March 2018, 14:11
Customers need minimum guaranteed speeds and info about peak-time slowdowns.
27 February 2018, 15:01
UK's big four operators plus Airspan Spectrum and Connexin will take part in the auctions.
29 January 2018, 10:11
More than 19 out of 20 UK homes and businesses can now get >24Mbps speeds.
19 December 2017, 13:01
Notice period charges will be snipped. Changes will come into effect in 18 months time.
19 May 2017, 14:01
You won't have to talk to 'retentions'. And an online alternative form will be available.
11 April 2017, 11:01
Citizens Advice warns that 4 of the big 5 ISPs will charge you more if you stay loyal.
31 March 2017, 11:01
And will implement measures to protect customers from higher prices.
24 March 2017, 11:01
Quality of service problems should be compensated without a lengthy claims process.
28 February 2017, 12:31
BT will need to cut unbundled landline rental by £5~£7 if Ofcom proposal approved.
22 December 2016, 11:01
Government pledges £400m broadband fund to help 600,000 homes get up to speed.
6 December 2016, 12:01
It wants BT's competitors to have "simpler, cheaper access" to BT's network.
29 November 2016, 11:01
After BT fails to volunteer alternative proposals to address competition concerns.
25 November 2016, 10:02
Nearly 20 per cent of people don't even know their landline telephone number.
31 October 2016, 10:01
Adverts must now show upfront and monthly costs, including line rental charges.
13 September 2016, 12:01
Broadband providers should open up their data says the Local Government Assoc.