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Toshiba Folio pulled by PC World following customer complaints

by Pete Mason on 15 November 2010, 10:33

Tags: NVIDIA Tegra, Toshiba (TYO:6502), NVIDIA (NASDAQ:NVDA)

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The Toshiba Folio was one of the first Tegra 2-powered Android tablets to be released by a major manufacturer - or anyone else, for that matter - and in honesty, we had quite high hopes for it. Unfortunately, it appears that PC World, along with the rest of the Dixons family, has pulled the tablet from its shelves only ten days after its launch following a wave of customer complaints and returns.

A poster on the MoDaCo forums has managed to snag a picture of an internal PC World memo explaining that sales will be temporarily halted. For the time being, the tablet will stay on the shelves but the price has been hiked from £329 to £999 to discourage anyone from actually buying it. However, it's no longer available on the retailers website.

Apparently there were an exceptionally large number of returns and customer complaints on a number of different issues. According to other comments sluggish performance - despite the dual-core CPU running Android 2.2 - poor build quality, a lacklustre screen and the absence of both Flash and the Android Marketplace - both of which were promised at launch - were the most commonly cited problems.

Having caught wind of this development, Engadget popped in to verify the situation for themselves. Not only did they confirm the price hike, but the staff on-hand let them have a play with a retail unit which confirmed many of the issues that others had seen.

This news is especially disappointing, since on paper the Folio had all of the ingredients for a winning tablet - a speedy processor, up-to-date build of Android with access to the Marketplace and a reasonable price-tag. Dixons certainly must have thought so, since it signed an exclusive agreement to be the only UK retailer to carry the device for its first 21 days. As it stands, the Folio will have to be added to the pile of disappointing hardware powered by NVIDIA's Tegra SoC.



HEXUS Forums :: 8 Comments

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All the tablets seem to have these identity issues….how anyone thinks that the heavy ipad is a portable device is beyond me…

Someone will get it right shortly - and they will make a killing. the Galaxy Tab is the best effort I've seen thus far…
Used one in PC World. It was sluggish beyond belief. FAR FAR slower than my 800mhz Snapdragon Acer Liquid, that cost £200. When Google said “shtop! itsh not ready yhet!” they weren't joking. Galaxy tab was ok, but that runs at the same res as most high end Android phones, so really the OS sees it as a big phone.
Gunbuster
Used one in PC World. It was sluggish beyond belief. FAR FAR slower than my 800mhz Snapdragon Acer Liquid, that cost £200. When Google said “shtop! itsh not ready yhet!” they weren't joking. Galaxy tab was ok, but that runs at the same res as most high end Android phones, so really the OS sees it as a big phone.

Last time I looked into the way Android handles graphics, it was pretty clear that high res was pretty much impossible to do. I'm not being shown wrong yet.
directhex
Last time I looked into the way Android handles graphics, it was pretty clear that high res was pretty much impossible to do. I'm not being shown wrong yet.
+1 to that.

Android, I don't understand why so many geeks are getting excited over, its really not a good OS.
if they pulled the tablet from the shelves, why did they hike up the price?