Amsterdam, 29 August 2017 – Due to a technical problem with the external power adapter and signal input box of a small number of units, AOC recalls the two monitor models AOC PDS241 and PDS271.
Problem with external adapter boxes
The AOC PDS241 and PDS271 monitors use an external box for power and image signal input. A small number of these boxes, provided by an external component supplier, turned out not to meet the requirements for minimal distances of its internal components. Therefore the risk of an electric shock cannot be completely ruled out. AOC asks customers in Europe to stop using their PDS241 and PDS271 monitors and unplug them from the power outlet, in order to avoid any potential risk related to the external box.
In order to make 100 % sure that all European customers who have purchased an AOC PDS241 or PDS271 only use it with a flawless power/signal input box, AOC now offers them a free replacement.
Stefan Sommer, Director Marketing & Business Management Europe at AOC International: “We apologise for the inconvenience and will make sure that the replacement process goes as smoothly as possible, so that all customers can continue enjoying their AOC monitors.”
Seamless return process
AOC is currently in contact with distribution partners to make sure that owners of the AOC PDS241 or PDS271 monitors can return their units in an easy and seamless way, and get flawless replacement units quickly.
AOC is one of the global top brands in the display market. High quality, first-rate service, attractive designs as well as environmentally friendly, ergonomic and innovative products at competitive prices are the reasons why more and more consumers, corporate decision-makers and distribution partners trust in AOC. AOC offers displays which cater to every type of user, be it for professional, home, entertainment or gaming use. AOC is a subsidiary of TPV Technology Limited, the world’s largest LCD manufacturer.