Froyo friction
Owners of Samsung's flagship smartphone, the Galaxy S, who are on T-Mobile will have to hang on a little longer to get the latest Android 2.2 Froyo update after yet more delays.
T-Mobile customers have been waiting for the update since October when it was first announced and were expecting to get Froyo on 1 December at the very latest.
The mobile network said Galaxy S owners would receive the update by FOTA on 30 November or if that failed via Kies on 1 December, but alas T-Mobile's forum is now a-wash with disgruntled customers who have not got their update on time.
Samsung recently tweeted: "Froyo starts rolling out today; everyone will have it by the end of Nov. To prepare, get the latest version of Kies http://bit.ly/cfjJDa". However it appears this is not the case for T-Mobile customers.
A note from Barry of T-Mobile's tech forum team posted on 31 November read:"Our goal is to make the update process smoother and we are working to become the only mobile operator offering FOTA (Firmware over the Air) updates for the Samsung product range. The aim was and still is to have the FOTA update available at some point today.
"If for reasons out of our control we are unable to have a FOTA update process fully functioning by close of play today, then we will make the update available for download via Samsung KIES tomorrow (Dec 1st)," he added.
At the time it seems forum users were not convinced, with one posting: "could be an excuse, but wait and see," while another said: "How interesting...given that Samsung has never admitted there is any kind of OTA update facility in the existing firmware it seems extremely unlikely that it would be possible to deliver one without first having a Kies update."
When the deadline passed, anger unsurprisingly grew with many forum members irked at the lack of explanation from T-Mobile.
"As others have stated on this forum, a lot of people have bought into Android devices because of the updates...All too often operators release 1 update and then stop at that. T-Mobile has been utterly useless when it comes to this," wrote one riled customer.
Another Galaxy S owner wrote: "People are ANGRY for a good reason. I am paying my bills without any qualms and they treat us like ****! [If someone else behaved like this] in any other sector heads would have rolled by now!"
The Froyo upgrade will boost the processor speed and screen quality of the Galaxy S handset. Other benefits include: better browser performance, Google maps with navigation, Adobe Flash Player 10.1 and enhanced UI.
There does not seem to be a firm date when Froyo is expected on the T-Mobile locked handset.
