I wished they would stop messing about renaming/refurnishing their stores and fix:
A) The prices that they sell at - Tesco etc under cut them.
B) Staff training - Idiots who don't know a integrated graphics card from a modem
C) Drop the pushy selling of extended warranties - When I say no - I mean no!
That's what they need to be spending money on now if they want to last another year.
A) Tesco generally sell older stock and not the current ranges, which is why they are normally cheaper. However I have noticed in my local tesco store that they sell the older models at around the same price and sometimes more than the local currys/pc world sell the current models.
B) The staff are not idiots, the whole group are currently running a whole new training programme to update them all and there are always the area specialists (Currys) or technicians (PCW) that will always know what they are on about. Also, almost all computers now sold by DSGi do not come with modems in them as very few people have any need for a dialup modem anymore.
C) The sale of the extended warranties should not be pushy as they are trained not to pressure the customer as most of the time the customer would leave the store and not buy anything.
It has also been proven that the new ‘warehouse’ style layout improves the overall custoemr satisfaction as well as sales in the stores. I worked in a store that is still using the old layout and its awful, to get from 1 side to the other you have to walk round so many aisles its crazy.
Also, there have been no stores renamed! They have had new logos designed and some stores relocated but not renamed. Currys is still Currys and PC World is still PC World.
If you are having those types of issues in your local store, contact the head office and complain and tell them what problems they have so they can put them right, but I can assure you that the store I worked in is not run by idiots who don't know anything that try to force you to buy the extended warranty.