DSGi to launch five new Currys megastores

I wished they would stop messing about renaming/refurnishing their stores and fix:

A) The prices that they sell at - Tesco etc under cut them.
B) Staff training - Idiots who don't know a integrated graphics card from a modem
C) Drop the pushy selling of extended warranties - When I say no - I mean no!

That's what they need to be spending money on now if they want to last another year.

I think the prices have improved a lot at PC World but their staff can be pretty poorly trained. They wiped my mother's friends PC for a faulty RAM problem and told her it was their policy and charged her for it :surprised:. Now I work in IT and can't see the need to wipe a hard drive back to factory default for faulty RAM. Do overall I do think they are improving in certain areas.

slypie
I think the prices have improved a lot at PC World but their staff can be pretty poorly trained. They wiped my mother's friends PC for a faulty RAM problem and told her it was their policy and charged her for it :surprised:. Now I work in IT and can't see the need to wipe a hard drive back to factory default for faulty RAM. Do overall I do think they are improving in certain areas.

First I used to work as a Technician in PC World so I know their policies, and that is not how they should diagnose the fault!
The store is provided with the required tools to test for faulty hardware without having to format the drive, and she should not have been charged for them to wipe her data as it was not required in the first place!
All I can hope is that this was a while ago and they have now started doing it properly. I have to admit that there are alot of staff who are generally students but there is always the technicians that they can always go to for help, I used to always help out the sales staff if they were not sure about anything.
I feel sorry for you as you have been simply ripped off by someone not doing their job properly and then charging you for it. If I was you I'd write to the DSGi head office and complain, with a copy of your receipt as you should then get a refund.
M_Taylor40

cheesemp
I wished they would stop messing about renaming/refurnishing their stores and fix:

A) The prices that they sell at - Tesco etc under cut them.
B) Staff training - Idiots who don't know a integrated graphics card from a modem
C) Drop the pushy selling of extended warranties - When I say no - I mean no!

That's what they need to be spending money on now if they want to last another year.

A) Tesco generally sell older stock and not the current ranges, which is why they are normally cheaper. However I have noticed in my local tesco store that they sell the older models at around the same price and sometimes more than the local currys/pc world sell the current models.
B) The staff are not idiots, the whole group are currently running a whole new training programme to update them all and there are always the area specialists (Currys) or technicians (PCW) that will always know what they are on about. Also, almost all computers now sold by DSGi do not come with modems in them as very few people have any need for a dialup modem anymore.
C) The sale of the extended warranties should not be pushy as they are trained not to pressure the customer as most of the time the customer would leave the store and not buy anything.

It has also been proven that the new ‘warehouse’ style layout improves the overall custoemr satisfaction as well as sales in the stores. I worked in a store that is still using the old layout and its awful, to get from 1 side to the other you have to walk round so many aisles its crazy.
Also, there have been no stores renamed! They have had new logos designed and some stores relocated but not renamed. Currys is still Currys and PC World is still PC World.
If you are having those types of issues in your local store, contact the head office and complain and tell them what problems they have so they can put them right, but I can assure you that the store I worked in is not run by idiots who don't know anything that try to force you to buy the extended warranty.
M_Taylor40

M_Taylor40
A)

It has also been proven that the new ‘warehouse’ style layout improves the overall custoemr satisfaction as well as sales in the stores. I worked in a store that is still using the old layout and its awful, to get from 1 side to the other you have to walk round so many aisles its crazy.
Also, there have been no stores renamed! They have had new logos designed and some stores relocated but not renamed. Currys is still Currys and PC World is still PC World.
If you are having those types of issues in your local store, contact the head office and complain and tell them what problems they have so they can put them right, but I can assure you that the store I worked in is not run by idiots who don't know anything that try to force you to buy the extended warranty.
M_Taylor40

I am sorry M_Taylor but I find your comments a tad biased and silly. I worked for DSG for over 8 years, from Dixons to Pc worlds and disagree with most of your comments.

The name of stores have changed or are you telling me Dixons still exist in the high street and not Currys digital??? Also the Link was integrated into Pc World.

All staff that sell goods, including check out staff have to try to reach a minimum of 10% sales of extended warranties or face going on report, this is fact.

Don't bother complaining to head office as the complaint will go down into a black hole. The customers views or opinion are not needed as executives think they have it all worked out.

DSG prices are rubbish, if they were so confident they would have kept there promise to compete with all retails shops and on line stores, instead of excluding retailers when they feel they don't want too… Oh yes DSG have the right to choose who they will price match, and it won't be cheaper companies.

You will find an average of 1 in 30 in store techies actually has any qualification to fix computers or electrical hardware. Because they can get a certificate from Intel or Microsoft from filling a form online does not make them a techie - this made me laugh on store visits :) lol