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Batman: Arkham Knight PC customers offered full refunds

by Mark Tyson on 2 November 2015, 10:06

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This time last week we covered the news that Batman: Arkham Knight was to return to the PC platform. The game was originally launched four months ago on PC and the next generation consoles. However the PC version was plagued by issues that effectively prevented PC gamers from enjoying the game.

The re-released version of Batman: Arkham Knight PC, which arrived on Wednesday, was supposed to iron out all the serious issues and bring the PC version up-to date with the console content that has been produced in the interim period. When the patched version was released Warner Bros suggested users install 12GB RAM or more to enjoy smooth gameplay.

On Saturday another Warner Bros Interactive Entertainment official statement was published on the Steam Community website - to develop the Batman: Arkham Knight PC real-life saga further. Apparently those PC gamers who went ahead and played the re-issued game on their platform of choice were still confounded by bugs. Warner Bros have acquiesced to the PC community, and have agreed to issue full refunds for those who have bought Batman: Arkham Knight PC.

Refunds go far beyond what Steam usually offers – and thus immediately after PC gamers were told of the full refund offer - the refund system didn't work. The refund system has now been fixed and you can go ahead and get your hard earned cash back. The terms of the refund are quite generous and flexible. You have up to the end of this year to request your refund and it doesn't matter how much you've played the game and any DLC. You can return the Season Pass for refund if you are returning the game at the same time.

If you are tempted to hold onto Batman: Arkham Knight PC, Warner Bros appear to warn that there will be "issues we cannot fix". So it looks like it would be best to have your fun with it now and get your refund to spend on other games before 2015 is out.

Announcement on Refunds
31 October - Yorick         
We are very sorry that many of our customers continue to be unhappy with the PC version of Batman: Arkham Knight. We worked hard to get the game to live up to the standard you deserve but understand that many of you are still experiencing issues.
Until the end of 2015, we will be offering a full refund on Batman: Arkham Knight PC, regardless of how long you have played the product. You can also return the Season Pass along with the main game (but not separately). For those of you that hold onto the game, we are going to continue to address the issues that we can fix and talk to you about the issues that we cannot fix.
Thank you,
Warner Bros Interactive Entertainment


HEXUS Forums :: 12 Comments

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I find it hard to believe there are problems that can't be fixed, even if they have to do something drastic like rebuild it in a different engine. I'd happily wait another year for a brand new version that runs properly.
They'd never recoup the costs of doing that, and it'd be unnecessary, realistically. I guess they just can't justify the time and money that would need to be invested in debugging and extensively testing what must be a massive codebase. Just a shame that with the convergence of consoles and PCs that these things aren't smoother. PC gaming will benefit from ports being easier IMO.
I agree that the game was chaotic when it was initially released. However, after playing it since its re-release. I would describe my gameplay as slightly annoying but playable. I have the occasional frame drop to around 10fps, it crashes on me sometimes. But apart from that, the frame rate is acceptable. They have tried their best to fix it, they have fixed the major issues. But the port is still overall bad with poor optimization.

This is all on a computer with 8gb RAM and a 2gb AMD card.
Well, that seems like a refreshingly honest, frank and eminently reasonable reaction to what appears to be ongoing, and to some extent at least, unresolveable problems.

Would that more companies lived up to responsibilities like that.

Not having bought the game, I'm not affected, but colour me impressed. If I ever bought Steam games, which I don't, this would make me more inclined to trust them.

Unlike Talktalk, whose reaction to their scandalous absence of security and hard-nosed attitude to people wanting out of contracts as a result, ensures I never will be a customer of theirs.
I am confused. All games are created on PC's and then configured to e playable on various consoles. Why are there then bugs in the PC version ?