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Gamespot sacking - the story continues

by Steven Williamson on 24 January 2008, 10:20

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HEXUS.afterburner - Are they really that innocent?

HEXUS.afterburner

HEXUS.gaming Editor, Nick Haywood, writes:

I’ve been following this one with interest as the implications go way beyond just Gamespot and affect every review title, be it print or web, software or hardware. In fact, this sorry mess casts doubt over a whole lot areas - not just games but also for any review of technology or, perhaps, every review of anything at all.

Just think about it - if advertising is the revenue source for a title (and here 'title- can mean printed publications or web sites), then there’s always the chance that a title will skew its reviews to favour better advertising deals.

Now I know you lot aren't naïve enough to believe for one second that this doesn't go on but it does leave you wondering who you can trust. And here would be the point where I might evangelise about HEXUS’ editorial integrity. But I won't, simply because you should make up your own minds about every title you read.

Actually, I can’t resist a bit of evangelism, so skip this bit if you want… HEXUS keeps its advertising and editorial strictly separate, leaving us writers to just get on and tell it how it is. For sure, you may well not agree with some of the reviews but that’ll happen, no matter what you’re reading.

The point is, all of the guys writing the news and reviews have bugger all to do with advertising and, in the very rare cases where we might be asked about adverts, we pass the enquiry on to the right person and have nothing more to do with it. Sure, I’ll sniff out a lead and pass it on but, honestly, I have no idea how much an ad on HEXUS goes for and, until the ad goes up, I don’t even know who's advertising with us.

But, and this is a biggie, if our editorial shone a poor light on an advertisers product we’d 150% stand by the editorial. And yes, I have been asked by games publishers why I gave a game a low score but I’ve never been asked to change the score or felt that I’ve been under any pressure, either from a game publisher or from within HEXUS itself, to be kinder to a title. And it's the same for everyone who works at HEXUS, we have complete free rein to say it how we see it, which is, I guess, why so many of you like reading our editorial.

And this is why I was so surprised about this whole Eidos/Gamespot thing.

I find it very hard, even with the alleged US$2 million deal, to believe that Eidos demanded the sacking. I have very good relationships with all the games publishers, often with multiple people within each publisher and yes, they’ll hype a game pre-launch, but they know when a game is good or bad and they all take the rough with the smooth, the slatings with the applause. I’ve yet to experience anyone getting even slightly arsey over us giving a game a low score.

Now, back to this Gamespot thing as there’s one, possibly minor, issue I have with all this and it’s that these other guys are leaving now?

And I say 'now', as in at this moment in time, rather than back when Gerstmann was sacked.

The crux of the whole thing is that he was sacked after giving Kane and Lynch a low score which then kicked off this whole alleged advertisers-putting-pressure-on-editorial thing.

But, and here’s the kicker, if these journos were so concerned about their integrity, why didn’t they hand in their cards back then? Why wait so long?

Okay, it's possible that they felt they had to line up something else, to keep the money coming in, which is fair enough and perfectly understandable. But the blog kinda makes them out to be saintly martyrs, walking away because it’s all gone too far - but, in my view, they’re not.

I say this because, if the blog is true, the whole favourable-placement-of-editorial thing linking to GameTrax has been going on a lot longer - and well before Gerstmann’s sacking - since reviews are just as slanted if Gamespot is selling favourable positions.

And, looking at how that affects orders placed by retailers, it’s actually near-on fraudulent. Yet these guys were happy to carry on working while this was going on.

The cynic in me - which is raging quite strongly in my sea of near-schizophrenic personalities right now- says that these guys have left now after they’d seen that the tide of opinion wasn’t going to sway back in Gamespot’s favour anytime soon and that the sacking was bringing unwanted scrutiny on how the site works. In short, they’re jumping ship when it’s obvious that the fire is out of control.

But hey, that’s just me being a cynic and not at all based on anything extrapolated from the whole debacle such as likely falling ad revenues as publishers get wary of big campaigns on a perceived-to-be-bent-site etc.

I think the most important lesson for all of us, not just gaming, is that if your integrity and honesty are called into question and you don’t deal with it publicly and transparently, you’re totally fucked. You’ll haemorrhage readers and advertisers in less time than it takes to say “no, really, we’re ok”. And rightly so.

You can rest assured, this kind of situation is an impossibility on HEXUS, the site just doesn’t work that way. The problem is, once a reviewer is bought, he or she is bought for good. Although Gerstmann et al very likely had bugger all to do with advertising, complicity with the GameTrax thing is enough.

But you can bet that if anyone ever tried to directly sway our editorial, I’d blow a whistle so loud and hard it’d make your ears bleed.

A fool I may be for saying so, but I’d rather be an honest fool than a bent reviewer.

Peace out.

Read Sam Kennedy's article at 1up


HEXUS Forums :: 6 Comments

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This whole situation is very unfortunate, in that it has given clout to my fears for some time that any non-objective review I read should be taken with a pinch of salt. But I just worry that the same sort of thing might be happen in the printed press as well and that not just advertising but expectation influences a reviewer.

I agree with the interpretation of the actions of these latest two journalists. If I was at Gamespot I'd want to get out quickly. At the moment the journalists seem like glorified advertising people.

I'll stick to Hexus thanks - at least I know that the team here will slate a product if they don't like it (UT3 and Alienware are the examples I can think of).
I'd suggest that the print titles, with their much higher costs, are more susceptible to pressure externally from advertisers and internally from their ad sales teams.

In fact, I've overheard several conversations at games shows, (normally in the bar after a few pints have relaxed tongues), where sales guys, editors and even reviewers have agreed to influence reviews favourably on the basis of the space in the mag bought by an advertiser.

It happens in the PC component world too…

Buy yourself a PC mag and have a look see who's advertising and what scores their products get in the same issue… sometimes it's as blatant as a full page advert right next to the very same product receiving a glowing review. Other times it'll be more subtle, such as the same company but a different product… Group tests are a really good indicator of who bought a lot of space, or paid the highest price, for the adverts that month.

Of course, it might just be me being a cynical bast.
Well I have a subscription to Custom PC - but I get it for the guides, tutorials and articles rather than the reviews. I only read reviews to learn about features and read technical benchmarks.

And I have seen a motherboard in there get 38% with a full page ad for that board right next to it.

But I would agree that the temptation for foul play is far greater in the world of print in general.
What's also very interesting is to compare reviews of products with which you've gone hands on.

I was recently trying to explaining to a client about not buying simply because of a glowing published review - what she was interested in was anti-nasties software.

I had a link on my memory stick to a review on a very big technology site - okay, CNET actually, of Norton 360, where the product received a score of 8/10 from the site's reviewers but a very unflattering 3.8 average from well over 200 of the site's visitors.

And, I reckon, that if you want a bench-mark for judging a big technology site's credentials, its score for Norton anti-nasties apps is a good one.

As with McAfee, many users quickly come to the opinion that the programs are bloated and far from effective but that doesn't seem to stop publications on the web and in print giving them good scores - and the cynic in me keeps on asking why?
As with McAfee, many users quickly come to the opinion that the programs are bloated and far from effective but that doesn't seem to stop publications on the web and in print giving them good scores - and the cynic in me keeps on asking why?

Because for a non-power user, it does its job very well without hassling the user and with regular updates. I have it installed on my parents PC and they don't notice the difference. Ultimately it provides good protection and is very easy to use. It performs its function well.