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Huawei announces commitment to providing premium service

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Friday 1 December, London: As part of its mission to provide a superior smartphone experience to all its customers, Huawei today announced an innovative new support service for the Huawei Mate 10 Pro, the world’s first AI enabled smartphone. 

In a bid to offer an enhanced experience at all points of the customer journey, Huawei has bolstered its support service, challenging the mobile industry by setting a new standard when it comes to customer care. In addition to existing service support schemes, including the Remote Service support app and the opportunity to Trade In your old device and receive a voucher towards a new Huawei product, the brand is pioneering a new Door to Door replacement service.

Huawei recognises that customers want to limit the time they spend without a smartphone should their device require a repair. Through the new scheme, in the rare event that there is a fault with a Mate 10 Pro device, the Huawei Door to Door Service will allow all Mate 10 Pro customers to receive a replacement device within just 24 hours of putting the request in. A courier will collect the device at a location of the customer’s choosing, at the same time as collecting the faulty device, minimising the time a customer is without their smartphone.

James Jie, Managing Director, UK & Ireland, Huawei Consumer Business Group, commented: “At Huawei, we are committed to offering a superior experience throughout the customer journey and that includes ensuring the very best levels of service when our valued customers are in need of support. Our Door to Door replacement service is just one of the industry-leading ways we are providing next level support for our customers and we look forward to rolling the scheme out across the UK.”

The Huawei Door to Door Service will initially be available to all Mate 10 Pro customers, with more devices to come on board in the near future as the business continues to innovate across all areas of communication with its customers. To book the Huawei Door to Door Service, customer simply need to enter their details at

About Huawei Consumer Business Group

Huawei’s products and services are available in more than 170 countries and are used by a third of the world’s population, ranking third in the world in mobile phone shipments in 2014.  Sixteen R&D centers have been set up in the United States, Germany, Sweden, Russia, India, and China. Huawei Consumer Business Group is one of Huawei’s three business units and covers smartphones, mobile broadband devices, home devices and cloud services. Huawei’s global network is built on 20 years of expertise in the telecom industry and is dedicated to delivering the latest technological advances to consumers around the world. 

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