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Mobile Internet will grow dramatically despite economic downturn, consumers say

Tags: Tellabs

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Press release

Nielsen survey of over 50,000 consumers reveals mobile operators' issues and opportunities

Mobile World Congress (MWC), Spain - The first major survey of European and U.S. mobile users conducted during the economic slump gives the telecom industry reasons to be optimistic. Consumers intend to dramatically increase use of mobile data services over the next two years - with a significant ramp-up in the next 12 months.

The Tellabs-commissioned survey shows that up to 71% of consumers anticipate daily use of services such as mobile Internet. Yet mobile users continue to raise concerns about cost, speed and quality of service.

The research1, conducted in the five larger Western European countries and the United States by The Nielsen Company for Tellabs, analysed 10 mobile data services. It reveals that more than half of the approximately 200 million mobile data users in those countries expect to increase use in the next two years.

"More significantly, according to the research more than a quarter of the millions of consumers who do not use mobile data services today intend to start using them shortly," said Jesse Goranson, senior vice president of Mobile Media, The Nielsen Company.
"By delving deeper into consumer intent, the Tellabs survey comes just in time as the industry debates demand for services and capital requirements at MWC."

 

U.S.

Europe

Current users - For the surveyed data services, average intended usage increase over the next 24 months was:

 58%

 55%

Non-users - For the surveyed data services, average intended usage over the next 24 months was:

 27%

 28%

In the surveyed countries alone, operators can expect more network traffic from around 175 million consumers for services such as mobile Internet, E-mail, photo uploading and Multimedia Messaging (MMS). Mobile data is clearly here to stay, offering operators a multi-million dollar opportunity.

Mobile data has become a consumer necessity
"Mobile data services are not a luxury, but a necessity that consumers plan to purchase despite economic conditions," said Pat Dolan, vice president, Europe, Middle East and Africa, Tellabs. "By planning urgent and strategic network upgrades, operators can quickly and cost-efficiently address users' issues and meet increasing demands on networks."

The detailed breakdown of the top five services that non-users intend to start using shows that anticipated demand is not evenly split. U.S. consumers will drive more new mobile Internet use than Europeans: Around half of U.S. non-users of the mobile Internet intend to use it in the next two years, compared with a third of non-users in Europe.

Top Five Services

U.S.

Europe

Mobile Internet

49%

34%

MMS

38%

39%

Uploading photos

34%

27%

Software/app download

30%

30%

E-mail

28%

32%

Breakdown of intended use in the next two years amongst non-users

In the European countries close to 40% of non-users also expect to start using MMS. Italy tends to be the leading adopter across all services, while Germany shows comparatively low adoption rates.

Survey points to issues to be addressed
Consumers also highlighted the greatest issues operators need to address: cost (too expensive or unclear), speed, quality and reliability.

Pressure on networks will be compounded as 41% of European and 71% U.S. respondents anticipate daily use of mobile Internet services. Mobile e-mail is on a similar growth trajectory, as it is increasingly available through a range of mobile devices.

The sustained increase in high-bandwidth applications and corresponding data traffic will create significant challenges for mobile operators looking to maintain profitability. Since most of the growth is expected within the next 12 months, this issue demands immediate attention.

"In Tellabs' experience, timely, strategic changes to mobile operators' networks will enable them to reduce costs, increase speed of services and improve quality and reliability," said Dolan.

Operators that address these challenges early will take advantage of the increasing demand, while enhancing margins.

About The Nielsen Company - The Nielsen Company is a global information and media company with leading market positions in marketing and consumer information, television and other media measurement, online intelligence, mobile measurement, trade shows and business publications. The privately held company is active in more than 100 countries, with headquarters in New York, USA. www.nielsen.com

Nielsen Online, a service of The Nielsen Company, delivers comprehensive, independent measurement and analysis of online audiences, advertising, video, consumer-generated media, word of mouth, commerce and consumer behavior. With high quality, technology-driven products and services, Nielsen Online enables clients to make informed business decisions regarding their Internet, digital and marketing strategies. www.nielsen-online.com and www.nielsen-online.com/blog.

About Tellabs - Tellabs advances telecommunications networks to meet the evolving needs of users. Solutions from Tellabs enable service providers to deliver high-quality voice, video and data services over wireline and wireless networks around the world. Tellabs (NASDAQ: TLAB) is part of the NASDAQ Global Select Market, Ocean Tomo 300TM Patent Index, the S&P 500 and several corporate responsibility indexes including FTSE4Good and eight KLD indexes. www.tellabs.com