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Adobe still ripping off EU buyers?

by Bob Crabtree on 19 January 2006, 10:51

Tags: Adobe (NASDAQ:ADBE)

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The damning figures & HEXUS.right2reply


Adobe has been far from alone in selling its software at considerably higher prices on this side of the Atlantic than on the other. But where it has stood out is by being among the firms to have charged EU customers the biggest premiums.

Indeed, the price imbalance has been so great between the EU and the USA that European Adobe staff with sales targets to meet must have believed that THEY were being stiffed by head-office, too. Well, how would you feel knowing that so many potential sales are being lost to trans-Atlantic internet buyers and even to personal shoppers who fly over to the USA from Europe and could be using the savings on software to pay for the flights?

But, all that - the Adobe levelling-promise inferred - is going to change. Admittedly, though, no one actually came out and said when. Perhaps it will be the case that the European prices of the new suites and their components programs - all massively inflated today - will be far, far cheaper a week or a month or a quarter down the line. We, however, are not holding our collective breaths here at HEXUS. And, if the tickets do come down in a big way, we'll be thinking sad thoughts about the poor fules that bought the new suites at the "old" inflated prices.

Chapter and verse? How about PS Standard being 35 per cent (£235) more expensive in the UK than in the States. Or Video Bundle being 36 per cent more (that's £430 in feet and inches). Worse still, Premium has a premium of nearly 40 per cent - a mere £372. And all these figures are before VAT gets added!

We also checked out prices on Adobe's French web store and, although there's a degree of swings-and-roundabouts, two of the three new suites are even pricier in France than they are in the UK. Standard is 31 per cent more than in the States and there's a 38 per cent price-hike on Video Bundle. Premium's premium - wait for it, wait for it - is 43 per cent! However, at least two products sell on Adobe's French site for 78 per cent more than they do in the USA, so we Brits should probably bend down and kiss Adobe's feet - a/ For REALLY stiffing the French (the world knows we love it when that happens, doesn't it?) and b/ For only lumbering us with, at worst, a mere 62 per cent loading.


Pricing of Adobe Production Studio (and components) UK vs USAJust look at the right-hand column to see how comprehensively we Brits are being stiffed by Adobe


Adobe Production Studio prices - usa vs france; france vs ukThe horrible truth of Adobe's anti-EU pricing policy is clear when you factor in Euro prices

As well as tabulating the prices above - which to us are clear evidence that EU buyers of Adobe software are subsidising buyers in the USA - we've also taken the unusual step of making available for download the spreadsheet used to create the tables. Get the spreadsheet here . If you don't have a program that's able to open Excel 2000 files, you can right-click here to grab a PDF version showing all the stats in gory close up.

Our thinking about the spreadsheet is two-fold. First, the good people at Adobe might want to be able to quickly double check the figures - we're bound to have got some of them wrong and finding even one cock-up may give them a bit of light relief.

Rather more important, though, we've made the spreadsheet available so that the rest of world, if it has the urge, can look to widen the net (tighten the noose?) by adding in comparative figures for other nations and other Adobe programs or, better still, for products from other companies.

Why stop at Adobe? After all, this is something much bigger than a single-company issue.

Sound appealing? Then head over to the HEXUS.community and get involved in some concerted action about GAPDY - the Great Atlantic Price Divide.


HEXUS Right2Reply - Adobe

We've asked Adobe to respond to this article under the world-leading HEXUS Right2Reply initiative. If it does, then the company's reply will be included here, unedited (typos excepted).



HEXUS Forums :: 6 Comments

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So, what can we do, and what should we do?

I'm extremely open to suggestions cos, truth is (and as you might have figured), I'm seriously hacked off about GAPDY. And I have been for years; Adobe's prices are just the catalyst.

I started up - a long time ago - a web-based petition about this. That resulted in me collecting emails from disgruntled purchasers and also in letters dropping on a ministerial doormat.

That petition is still in place on the net, here on the site of the now-defunct Computer Video magazine.

By all means do check out that page and respond to the petition. It involves sending an email and writing to a minister (the correct one now, I think, is the Minister for Trade and Competitiveness in Europe - not The Minister for Trade Competitiveness).

However, what you might also care to do is vote in our poll and maybe even come up with some other ideas of getting some action going.

A good start might be to widen the survey on price discrepancies to include comparisons of other companies products in the UK, the wider EU and elsewhere in the world.

Hopefully, having that spreadsheet available for download will help.

Over to you, then, people. For now.


Bob C
Above the inflated european prices Adobe also adds another 30% (at least) for the translated version of the software.

Meaning that the Swedish version of CS premium cost about twice that of the English version bought on the other side of the Atlantic.
This really is nothing short of appalling.
And here was I was about to buy the photo elements and premiere elements bundle.
I cant agree more to help and join the barricade, i was nearly dumb enough to fork out all that money for 8 CS, but until i figured i could get 8 CS from another source, i got myself a copy.

I dont see why ntsc region is much cheaper prices compared to Europe, thats why there are so many graphic designers creating signatures all the time, because they can afford to - lucky chaps and he dont even understand what us Europe people have to put up with………………..