Press ReleaseMESH COMPUTERS, LONDON, 1st MAY 2007
All desktop systems purchased from MESH after 1st May 2007 will now come with a minimum of 12 months, on-site support.
MESH is implementing this upgraded support package, previously sold for £49, absolutely free of charge.
Renewed service levels are geared to provide a much faster response – with a pledge that all customer on-site repairs will be completed within 3 working days.
Reporting hardware issues will also be easier and more efficient than ever, with a pledge that 96% of all new hardware support calls will be answered within 4 rings.
Commenting on MESH’s drive to increase service levels, General Manager Tony Riccardi said “One of the key reasons for our success has been a dedication to customer service and support. Our new after-sales support package will bring standards to a new level within this industry”.
Riccardi explained, “MESH has been manufacturing award winning technology for over 20 years and that means we have an installed user base measured in hundreds of thousands. Buying MESH means buying the best – and that includes support”.
In conclusion, Riccardi said, “Award after award confirms that our range is the strongest in the UK market – head and shoulders above the competition.”