This isn't precisely the kind of response we were hoping for from Nokia, but it's a start. Yesterday we wrote about a growing number of reports emerging that the Nokia N8 - its flagship smartphone - was failing to power-up. This was a problem be had experienced ourselves.
Nokia's chosen response to this story has been to grant an exclusive video interview with EVP of markets - Niklas Savander - to its in-house blog: Nokia Conversations. Nokia recently notified us of the publication of this video on YouTube, and it's embedded below.
Savander does acknowledge the issues he insists are occurring with a small number of N8s "A limited number of N8 customers are experiencing a power down, or not power up, of the device," he says.
But he doesn't seem too happy that we wrote about it though, adding: "This discussion that was between us and our consumers has now spread to the general public."
Savander doesn't really address the matter in detail, however, conceding that there is some kind of problem with the way Nokia assembles the ‘engines', and saying immediate action has been taken across the product line. He advises N8 customers to use the usual customer support channels if they're experiencing difficulties.