EA and faults? Whatever next!
To the joy of rock band pretenders in the US, EA's Rock Band launched amid much fanfare. Taking rhythm based music games to a whole new level, it comes supplied with no less than a guitar, a set of drums and a microphone.
Following complaints from users however, EA have now stepped forward and admitted to faults with initial batches of Rock Band guitars. Speaking on its official support forums, EA provided the following information:
"PS3 Guitar Compatibility:
Many of you have contacted us about the PS3 edition of Rock Band--from issues with guitar compatibility to frustration that stand-alone guitars and drums for Rock Band have not yet hit stores. Please know that these issues have our full attention. We are listening and we read everything that is posted here on our forums. We are committed to providing the best play experience possible and working hard to ensure that we solve these problems as soon as possible. We promise to keep you updated and, in the meantime, we thank you for your patience.
Rock Band Guitars:
Many of you have contacted us regarding your guitar controllers. As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch. We want to inform you that we have since identified and fixed the issue in all subsequent production runs of the guitars. If you are experiencing a problem with your guitar or any of your other Rock Band instruments, simply visit the customer support website (http://support.ea.com/rockband) and we will send a replacement immediately. Harmonix is dedicated to creating 100% customer satisfaction and to those of you who've encountered any hardware issues, we are sorry for the hassle.
I know many of you have questions about other issues that weren't covered here. Be patient, we are aware of the issues, and are working on plans to deal with your concerns."
Though we'd come to expect EA to replace any faulty hardware at no cost to the consumer, we believe the items should have undergone more strenuous testing before hand. Though we Europeans were frustrated to hear the game wouldn't hit our shores until Q1 2008, we can now count ourselves lucky as any imperfections in hardware should be resolved by the time the game reaches our stores.
Useful Links
EA's Rock Band replacement website
EA support forums
