PRESS RELEASE
O2 has become the only UK network to launch a free screen replacement for customers buying the latest handsets from 8 September 2017.
The new service will mean customers who drop their prized handsets will be able to get the screen replaced once during the 24 months of their contract – ensuring they keep that ‘new phone feeling’ even if they accidentally damage the screen.
Free screen replacements are available exclusively from O2 for the latest handsets on selected tariffs*. The launch comes as research commissioned by O2 has revealed that up to 51% of smartphone owners across the UK have cracked the screen of their handset at least once – and that up to 7.5 million people** in the UK have a phone with a screen in need of TLC at any given time.
To make their replacement claim customers simply need to call Pay Monthly customer service. The next day courier service will collect the handset with the cracked screen and provide a replacement device, ensuring pain free screen replacements.
Nina Bibby, Chief Marketing Officer at O2 said:
“A customer’s phone is much more than just a phone – it’s how they share every experience, connecting them to the people and things that they love. So we also know how frustrating a cracked screen can be.”
“We know that cost can put customers off getting their handsets fixed – and that they don’t always trust some of the outlets offering cut-price repairs. So, we’re launching free screen replacements to fix both of those problems as quickly and easily as possible for our customers.”
To find out more about O2’s free screen replacements, visit www.o2.co.uk/screenreplacement
* One screen replacement within the term of a contract (up to 24 months) 30GB+ on Samsung Galaxy S8, Samsung Galaxy S8+, Samsung Note8 and OnePlus 5. Further devices may be added in the future.
** The adult population who own smartphones is 48 million. 51% of these (24 million) have broken their screens. At any one given time, 31% of that 24 million are walking around with a cracked screen (7.5 million)
About O2
O2 is the commercial brand of Telefónica UK Limited and is a leading digital communications company and is the mobile network operator with the highest customer satisfaction in the UK according to Ofcom. With over 25 million customers, O2 runs 2G, 3G and 4G networks across the UK, as well as operating O2 Wifi and owning half of Tesco Mobile. O2 has over 450 retail stores and sponsors The O2, O2 Academy venues and the England rugby team. Read more about O2 at www.o2.co.uk/news.
