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T-Mobile employee sold-on customer information

by Sylvie Barak on 18 November 2009, 09:47

Tags: T-Mobile (NYSE:DT)

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Going public

In Britain, the Data Protection Act bans any selling on of data without consent from customers, with successful prosecution leading to £5,000 fines. But Graham says those fines are just not enough and has called for more stringent punishments to be thrown at data pirates.

"The existing paltry fines ... are simply not enough to deter people from engaging in this lucrative criminal activity," he said adding, "the threat of jail, not fines, will prove a stronger deterrent."

The information office is currently in the process of considering all the evidence and preparing to prosecute the employees responsible.

According to reports, T-Mobile spokespeople were calling the incident "deeply regrettable" and the firm said it took "the protection of customer information seriously."

The firm also says it is now doing it utmost to work with the Information office to find the data mole and that it will work towards stamping out "what is a problem for the whole industry".

But as you can see from the final part of its statement, T-Mobile is none too happy about the Information Commissioner going public on this case, without apparent warning, and when T-Mobile feels it was trying to do the right thing. Graham clearly has his own agenda, and is not shy about pursuing it.

 



HEXUS Forums :: 4 Comments

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This would certainly explain the constant calls from 3 mobile and Orange all of a sudden, last time they called I gave them a lesson in good old swearing.

The other tactic is to waste their time like they are wasting mine, record so far is having a 3 mobile rep on the phone for 26 minutes at their cost then turned them down.
The Article
… after all other UK mobile operators threw up their hands in “not guilty” fashion, T-Mobile was forced to admit it was the firm involved.
But how many of them ‘fessed up to buying the data…? Surely they can’t be claiming they thought the data was kosher…
scaryjim
But how many of them ‘fessed up to buying the data…? Surely they can’t be claiming they thought the data was kosher…

Why do you think it's the big networks that bought the data? I've never known one of the big rivals calling knowing when your contract is to expire. I think it's most likely to be one or more of the smaller independent 3rd party operators.
I'd like to know if under the Data Protection Act you could demand from T Mobile whether you were one of the ones who had their personal data passed on.