According to Reuters early this week, Microsoft are investigating fraudulent activity and account theft that is currently taking place over their Xbox live gaming service.

The investigation apparently stems from a number of Xbox live users who have reported that their accounts have been stolen. Microsoft say that they are closing in on the hackers involved, but it's looking like Mirosoft may well have to investigate their own Xbox live support time, who PC advisor claim may have been 'unwittingly helping hackers snare players' identities.'

If you've ever had the pleasure of phoning Xbox live support you'll be fully aware that some of the staff are not the full ticket, but what PC advisor are claiming goes far beyond a simple lack of knowledge, it boils down to complete incompetency if true.

Here's just a brief snippet of how people are stealing your account information:

"How do we get your information? Its easy...you call [and] pretend to be that person, make up a story about how your little brother put in the information on the account and it was all fake, blah blah blah you might get one little piece of information per call but then you keep calling and keep calling, every time getting a little more information. Once you have enough information you can get the password on the windows live ID Reset. They may tell you they can’t but its bull s***. People at Bungie CAN and WILL reset your password."

For the full story head over to: PC Advisor