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Dixons Retail shares plunge after profit warning

by Scott Bicheno on 30 March 2011, 12:57

Tags: DSG International (LON:DXNS)

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Not going according to plan

It looks like this is not a great time to be an electronics retailer in the UK. The market leader - Dixons Retail - released a warning today that profits for the financial year to 30 April are likely to come in at around £85 million.

Analysts had been expecting more like £106 million and Dixons Retail shares on the LSE fell by almost 18 percent this morning as a consequence of the warning.

John Browett, Group Chief Executive, said: "Consumer confidence across some of our markets is fragile and we expect it to continue to be so through much of 2011. As a result we are setting out the steps we are taking to secure the delivery of the Renewal & Transformation Plan.

"Our Renewal & Transformation plan is working, customers are experiencing better store environments, improved ranges and increased levels of service. Notwithstanding the current tough conditions, we continue to make the business better for customers, easier for our colleagues and cheaper to operate and are confident that the Group can deliver an EBIT return of 3-4 percent over the medium term."

What he's essentially saying is that everything's still according to plan internally, it's just the darn market that's gone down the toilet. Furthermore, he's asking us to believe that the seven percent decline in like-for-like sales in the past 11 weeks still out-performed the wider market. Maybe it did.

Having said that, Browett has superimposed a new ‘four step plan' on top of the ‘Renewal & Transformation Plan', to account for the current market conditions. In essence this is a streamlining initiative designed to further reduce overheads and focus more than ever on the most profitable parts of the business. Good idea.

 



HEXUS Forums :: 18 Comments

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Dixons Group Chief Exec
Notwithstanding the current tough conditions, we continue to make the business better for customers,
IMHO, you've got a job on your hands there ….. a bit like an ant trying to push a bowling ball up the side of Mount Everest.
Yeah I was thinking that myself. Or rather specifically: “I'm sure the crap service, annoying clueless sales reps, and outdated merchandise with ludicrous price tags attached have *nothing* at all to do with it”.
I have come across some quite knowledgeable sales reps in Dixons (and other DSG stores). Sadly, it seems to be pot luck, in that you have to select one of those that happens to know their stuff despite working there, rather than as a result of training received by working there. And I've come across some right idiots too, whose advice has ranged from very questionable to downright wrong and deceptive (whether intentionally or though ignorance is hard to tell).

As for prices, well, variable. Sometimes, they're reasonable, and I do have to allow for the fact that they have overheads that mail-order firms don't, so we can't expect them to be as cheap. And, you have the option with the stores to buy it right then and there, and take it home with you, thereby avoiding the hassle with couriers. That is worth a level of premium to me. But I admit that sometimes, the prices just make me gasp in shock, and not in a good way.
I use our local PCW every so often when I need something right now, but I tend to avoid the sales droids ("No, seriously, you're not the droid I'm looking for, so bugger off, OK?") and go straight to what I want, then escape as fast as possible. Possibly I should pay, but no-one's perfect :P - OK, OK, joke!
Saracen
IMHO, you've got a job on your hands there ….. a bit like an ant trying to push a bowling ball up the side of Mount Everest.

I suspect that if you mentioned Sisyphus they'd think you needed antibiotics :P