Repair-Line is a technical support specialist based in Castleford. It appears that it was taken on by MESH computers – probably the best known domestic system builder left in the UK – in May 2007 to provide on-site support to MESH customers.
According to a lengthy account of events since then on the home page of Repair-Line’s website, entitled: "MESH COMPUTERS THE TRUE SITUATION (Buyer Beware)", it's claimed that MESH has not delivered on the promises it made at the time and hence Repair-Line has placed it "on stop".
Among the allegations the account (which doesn’t appear to name its author) makes are:
- "At the time of signing the agreement Max Sherafati the owner and MD of Mesh Computers Ltd formally Mesh Computers PLC stated his sales were in excess of 50,000 units per year and 20% of those would be covered with 3 year warranty. The actual figure turned out to be around 20,000 and 5% with 3 year warranty. Mesh computers account was recently placed on stop by Repair-Line Ltd , all services to the manufacturer are being withheld due to non payment of account and failure to exchange parts buffer stock to allow repairs to continue."
- "Mesh has made a large number of people redundant in the last year and their sales have plummeted to probably what is an all time low."
- "The mesh offices are a now a big open space with a little gathering of people to one side, the staff and even desks have gone which is strange for company increasing its staff levels."
- "Max Sherafati took on Paul Kinsler and introduced him as the new MD, Paul however likes to be know as the acting MD or General Manager as it seems he is still operating his own Business called PK Media information on which can be found at http://www.pkmedia.co.uk."
- "Later it came to light that approximately 2000 warranties had not been declared by Mesh to Repair-Line ltd yet they had been expecting support to be provided."
- "In February 2008 Paul Kinsler representing Mesh at this time as Acting MD Management Consultant informed Repair-Line Ltd that Mesh could no longer afford to provide free on site warranty for even 1 year to its clients."
- "Clients could have a 1 week old computer and Mesh expected them to be repaired with old second hand faulty parts. This coupled with the poor payment history meant Repair-Line Ltd placed the Mesh account on stop for what would be the 5th time in less than 12 months"
- "Mesh it seems have a terrible reputation for payment throughout the trade so it is not only service providers they dislike paying and as a result they have set up another company formed by Max along Ray the purchase manager for Mesh and Max’s brother in law Mohsen, with this new partnership MRM International Ltd was formed in May 2007 with a registered office in Kent. This is now the purchasing arm used by Mesh."
At the time of writing there was no evidence of a response from MESH, or any of the people named in the account.
The statement concluded by saying: "Watch this space for further updates." We certainly will.
HEXUS.channel has contacted MESH Computers to offer them its HEXUS Right2Reply opportunity.