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Nokia – a lesson in corporate denial

by Scott Bicheno on 2 June 2011, 15:40

Tags: Nokia (NYSE:NOK)

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The emperor’s new clothes

I was among those observers who thought, with the sheer amount of expertise and resources these two giants had at their disposal, a decent platform is bound to emerge. But we really needed to see MeeGo Nokia phones by MWC 2011 and it was soon clear to Elop that wasn't going to happen, and even 2013 would be a push.

In fact, after talking to the relevant stakeholders within Nokia and MeeGo, Elop concluded Nokia was on track to launch only three MeeGo devices before 2014, by which time most of the world would have switched to smartphones and everyone would have been writing about Nokia with the same kind of past-tense schadenfreude reserved for the likes of Pan-Am, Polaroid and Enron.

Elop called chief development officer Kai Oistämö on 4 January this year to share his grim findings. "It was truly an oh shit moment - and really, really painful to realize where we were," said Oistämö. "MeeGo had been the collective hope of the company, and we'd come to the conclusion that the emperor had no clothes. It's not a nice thing."

That metaphor seems the most apposite. Nobody wants to be the stupid one who everyone points and laughs at for saying something that runs contrary to consensus, even if it's clearly true. You could argue that Acer, and its strategy of focusing on the volume notebook market at all costs, is another recent example of this, and many people are drawing parallels with RIM, which dominated the corporate smartphone market for so long.

In this case it wasn't a child, but an outsider that stood up and said the emperor wasn't wearing anything, and it's to the Nokia board's credit that it appointed and empowered Elop to do just that. Once he decided on Microsoft the commitment on offer was absolute, but his demands corresponded with that. "We got a deal that was completely different from anything they'd ever done before, and it's because we promised to do our best work for Windows Mobile 7," said Elop.

By February the deed was done. I was surprised because it didn't occur to me that MeeGo development would have been so slow, but once the news was out I agreed with the assertion that Android would have been a bad choice due to differentiation difficulties. But for the same reason thought the deal only works, for Nokia at least, if it's exclusive. Elop insisted in the All Things D interview that he wants the likes of Samsung and HTC to remain because this is a platform, not a handset war now, and their presence will encourage developers, etc to contribute.

It looks like he wants their input, but not their competition, i.e. to have his cake and eat it. The other WP7 OEMs are all fully committed to Android and you have to wonder if they're inclined or even capable of putting as much effort into another platform. I now believe they will continue on the platform for the foreseeable future, but in a half-arsed way and very much as second class citizens in comparison to Nokia.

The recent profit warning from Nokia shows just how little time it has before it becomes marginalised like Motorola and Sony Ericsson before it. The rest of this year looks set to be carnage for Nokia, and its market cap is currently a twelfth of Apple's. Even the low end of the market looks precarious these days. So it may not be overstating the matter to say WP7 is the last chance saloon for what is still the world's biggest mobile phone company by volume.

I attended Nokia World last year, which happened immediately after Elop's appointment was announced. The keynotes I heard and Nokia representatives I spoke to there were still full of prickly defiance - in retrospect, denial. Elop has purged that denial, and any execs that still clung to it. All that's left is a grim admission of reality and a desire to fight back. That's the first battle won, but there are still many more to come.

 



HEXUS Forums :: 8 Comments

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In late 2005/early 2006 Nokia released the N770 which they dubbed an “internet tablet.” This caused problems with potential customers as it wasn't actually a phone, despite coming from the then largest mobile phone company in the world. It was also given a very Nokia phone-like name and this would have added to the confusion.
It was clearly a technology demo that someone at Nokia wanted to get into the hands of consumers to get their feedback on. However, Nokia never really clearly defined what they expected from their “internet tablet” line. It was positioned as a mini computer running on ARM hardware with a custom OS based on Linux that relied on a community to pick up a lot of the slack.
The models gained improvements in hardware and software eventually culminating in the N900 which someone at Nokia had decided finally deserved to actually be what the line should have been at the beginning, a mobile phone.

To me, the whole N770 line had an air of a fringe group of people at Nokia trying something different and getting little actual support. Sure, the hardware people were happy to run off a few thousand units to sell but there wasn't really the drive from the sales and marketing to go out and sell it, probably because they didn't know how to.
Looking back, I'm reminded greatly by what Commodore did to the Amiga when I think of Nokia's relationship with the N770 and its successors. There was an air of a product trying to succeed despite the best attempts of its owner who didn't actually have a clue what they were doing with the device. The external developers, like the Amiga community, did a great deal of the work that was necessary and still the line never really managed to gain the support it probably should have done from the parent company.

Nokia only ever seemed to want to stick with what it knew and that unwillingness to deviate from the safe was ultimately what caused its downfall.
Elop insisted in the All Things D interview that he wants the likes of Samsung and HTC to remain because this is a platform, not a handset war now, and their presence will encourage developers, etc to contribute.

It looks like he wants their input, but not their competition, i.e. to have his cake and eat it. The other WP7 OEMs are all fully committed to Android and you have to wonder if they're inclined or even capable of putting as much effort into another platform. I now believe they will continue on the platform for the foreseeable future, but in a half-arsed way and very much as second class citizens in comparison to Nokia
I'm left wondering if MS's game plan is that Samsung and HTC will be assigned the low-end presence for WP7 - the “$100 handset” that ScottB referred to in an earlier piece - with Nokia taking the more profitable lines. MS cannot rely just on Nokia, else WP7 will be consigned to being a niche product, the same way WebOS is.

I'm also going to be interested to see what the selling point will be for the WP7 phones - Apple pushes ease of use; Google sells on “openness”; Blackberry on security; and Palm on integration. Whatever it is, the article's 100% correct - Nokia can no longer afford to be half-hearted - they must generate a stable, fast, good looking phone with an impressive feature set for a reasonable price. Otherwise, as has been said elsewhere, we're going to be talking about them in the past tense.
amdavies
To me, the whole N770 line had an air of a fringe group of people at Nokia trying something different and getting little actual support. Sure, the hardware people were happy to run off a few thousand units to sell but there wasn't really the drive from the sales and marketing to go out and sell it, probably because they didn't know how to. … Nokia only ever seemed to want to stick with what it knew and that unwillingness to deviate from the safe was ultimately what caused its downfall.
+1 on that - I've still got my N770, and it's actually a pretty good device. I just wish I could get an modern OS to run on it. That said, the later 800 series devices made a lot more sense to me.
I bought an N800 almost as soon as it came out and I also picked up an N810 a few months back from ebay. Great devices, little ARM computers that could've been so much more if they'd had even 10% of the support Apple or Google have shown.

WP7 is apparently being marketed as an addendum to your life, rather than the supposed life-centric aspect of the competitors. Whether people want a not-quite-so-smart phone or iPhone/Android with stabilizers was debatable to begin with and the sales figures (which MS won't actually officially release) don't appear to be too glowing.
At the end of the day do we even need Nokia in the market of mobile devices any more?

With the rise of HTC and Apple, I think we can all live without Nokia now. For a company that is sinking, you'd think the merge with Microsoft would have brought hope, but planning to release devices 12 months after this merge incorporating both parties offerings is just plan simple slow and rubbish - cementing that Microsoft and Nokia just aren't interested in taking the current market seriously.

Why hasn't WM7 been ported to the likes of the E7 quickly. With all the software expertise of Microsoft, you know this is possible but both companies are still being complacent.
Brewster0101
Why hasn't WM7 been ported to the likes of the E7 quickly. With all the software expertise of Microsoft, you know this is possible but both companies are still being complacent.

The E7 isn't powerful enough. It may have the headline features with the nice camera etc… but the beauty of Symbian was that it didn't demand super fast SoCs and processors to run well - hence a 624mhz processor in the E7 versus 1Ghz in all the WP7 phones.

WP7 also has a defined hardware platform to standardise development - so Nokia need to build a phone from the approved chips, get it tested, certified across the world (by regulators and mobile networks) and then release. While also learning how to work with a brand new platform (given all their engineers will know Symbian but not WP7).

I'd love Nokia to come out with a phone quicker, but, equally I can appreciate why they need to take a bit longer. Equally, they also should take longer to ensure the first devices are great and worth talking about - if they are a complete flop, it'll probably kill Nokia.