Bundle & warranty
| Items | Quick-install guide Driver CD Company Of Heroes game 2x DVI-to-VGA dongles Component dongle S-Video lead Dual-Molex to six-pin PCIe power adapter XFX door hanger |
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A decent bundle, with most of the connectivity options you would want. A DVI-to-HDMI adapter would have been a welcome addition though, even if it were for video support only.
The inclusion of Company Of Heroes is a nice bonus, should you not already own the game, and provides a good test of the card's DX10 capabilities.
Warranty
All XFX cards are backed up by a two-year warranty that begins on the date of purchase and is transferable if the card is sold on. XFX urges its customers to register their products on its website for efficient validation of the warranty should things go awry. Each card is then provided a registration code that can be passed on to subsequent owners, keeping the warranty intact.
Registering also opens up XFX's first line of support; web-based technical help where you receive an e-ticket and a response within 24 hours (assuming you can connect to the net if your card is not working).
Inexperienced users may incorrectly diagnose a card as faulty and this initial contact determines whether extra support is required. If so the customer contacts the retailer they purchased the card from and can use the e-ticket as supporting evidence.
XFX has introduced what it terms 'Live Help', where free support, once registered, is given in a real-time basis, over the web, much like MSN Messenger. Extending the similarities further, the previous 'conversions' are kept for reference, should you call back later.
Customers who look for initial resolution and have no access to XFX's website can call a UK-based call centre for support. This, currently, incurs a charge of 60p per minute.
