...fuelled by the underhand activities of its competitors...
During this tour, we were told that MESH Computers was established in 1987 and, since that time, claims to have shipped more than a quarter of a million PCs to homes, businesses and educational establishments across the UK.It was explained that over the past 18 years it’s probable that many of these computers would have been purchased by first time users who, perhaps rightfully, would have expected their domestic purchase to be as easy to use, and generally as maintenance free, as other domestic goods such as refrigerators and TVs, and when such customers needed hand-holding or had themselves configured things incorrectly or installed incompatible software, expected the ideal of one click solutions.
To some degree HEXUS empathises with the point being made, and its true to say that the compatibility, reliability and ease of use and maintenance of both PC hardware and software has evolved dramatically over the last couple of decades that companies like MESH have been in business.
That said we also believe that such companies have always known the implications of selling highly technical devices to not-technical people, and should therefore have tailored its business model towards ensuring satisfaction to all of it customers all of the time.
Riccardi believes that relative to this significant volume of systems sold, the actual genuine complaints it has received through the years, represents only a very small fraction. He asserted that this is especially true since the day to day running of the business has been his responsibility, and was quick to present us with some statistics to back up this claim.
Our interpretation of what was said, is that he believes that there may be a very small number of people who in times long past, had, rightly or wrongly, become pissed off with the way the after sales service of MESH, and that, using some internet discussion forums as a tool to vent their feelings, they have, whenever the opportunity has arisen, continued to attack or dissuade prospective purchasers from doing business with MESH. This it seems may have been fuelled by the underhand activities of its competitors posing as disgruntled customers.
And therein lies the challenge - how to shake off a difficult image created by others…
