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HP offers free repairs for a wide range of laptop symptoms

by Scott Bicheno on 29 July 2008, 10:04

Tags: HP (NYSE:HPQ)

Quick Link: HEXUS.net/qaojw

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Joining the party

After Dell announced BIOS updates to alter the fan settings for some laptops using NVIDIA graphics yesterday, it came as no surprise to see HP join the party and issue a bunch of fan-adjusting BIOS updates of its own.

The difference this time, however, is that HP is extending its help to free repairs, or as it insists on calling them: “Limited Warranty Service Enhancement”. To add further intrigue to the move HP has identified a wide range of symptoms including, but not limited to, video issues, that qualify for this free repair service.

In the dv2000 and V3000 series notebooks, HP wants users to look out for the following:
  • The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
  • There is no video on the computer LCD panel or external monitor.

In the dv6000, dv9000 and V6000 series notebooks there are a whole bunch more things to look out for:
  • The notebook does not detect wireless networks and the wireless adapter is not detected in the Device Manager.
  • There is no video on the computer LCD panel or external monitor.
  • The notebook has no power and no active LEDs.
  • The notebook does not start.
  • The battery charge indicator light does not turn on when the battery is installed and the AC adapter is connected.
  • The notebook issues a single beep during boot indicating no power.
  • The external monitor functions but there is no image on the notebook LCD panel.