Renewal and transformation plan
The five point turnaround plan consists of the following goals:
1. Focus on the customer.
2. Focus the portfolio on winning positions.
3. Transform the businesses.
4. Win in the internet market.
5. Reduce costs.
Here are the plan’s “key actions in progress” as written in DSGi’s preliminary financial results document:
- Three new format PC World stores now operational with a further 13 due to be operational over next 3 months.
- New trial stores for Currys and Currys.digital in place for Christmas 2008.
- Strong sales in new 50,000 ft2 large store format in Oslo. This format is being rolled out across Nordics.
- Large format store to be opened in the UK in the autumn.
- All ranges reviewed with wider and better choices being offered.
- New store colleague incentive scheme being trialled in the UK.
- Roll out of new 5 step selling process to improve customer service.
- UK wide training of colleagues with greater emphasis on service, connectivity, delivery, installation and repair in a world of converging technology.
- Roll out of Get Connected programme in PC World to provide subscription services to our customers.
- Now includes discounts of up to £450 on a choice of over 60 laptops.
- Detailed turnaround plan and decisive steps from new management team in UniEuro with 43 store closure programme announced.
- Actions to reduce costs in the head office, supply chain and operations by £50 million finalised, to free up resource to invest in customers.
Adjustments summary from DSGi preliminary results document, click to enlarge
