MISCO - the phoenix from Simply's ashes

I find myself ordering directly from Misco more and more these days - not sure what the consumer service is like, so I can't offer an opinion on that, but our company's account manager is excellent. Knowledgeable, friendly and gets stuff sorted out fast.

Thumbs up!

Well, that appears to be what MISCO is focusing on - letting the front-line staff get on with their jobs, and not hamstringing them by having to check with their supervisors to make decisions.

Customer service is pretty good from my experience - I can't vouch for personal service, but from a corporate point of view, they're excellent. At work our head of IT has her own contact, usually for sales support, but also if we'd prefer to go through Misco instead of via the manufacturer for any given reason, he's there to help us. HP for instance we sometimes find it easier to deal through Misco for an RMA than do it ourselves, and Will is happy to help us on that. I doubt you'd get quite that level of support as an individual, but there's certainly a nice base there.

Only recommendations - 1) split the website up a bit so finding specific ranges is easier (DDR vs DDR2 vs laptop DDR2 for instance - it's not always easy finding the ideal product line), and 2) get some more stock of Netgear WAG302 access points - looks like we're going to be buying a good few in the coming weeks, and the WG302 doesn't really cut it :P

^Exactly what this_is_gav said.

The company I work for deals with them a lot and we have two points of contact for sales and they're always excellent and very helpful.

I've been dealing with them a bit more, and I've had very good service - see Hexus Trust for details.