XFX XXX Edition 640MiB bundle, accessories and warranty
The box art is quite understated. Poochie, XFX's double-hard ambassador, seems he belongs in the newest Resident Evil film.
Here's what you get:
| Items |
Quick-install guide Driver CD TV-Out compatibility matrix PSU tips and tricks sheet Latest drivers addendum 2 x DVI dongles HDTV-Out (component) breakout box S-Video cable |
|---|
The bundle is identical to the GTX XXX Edition's, so, again, somewhat bizarrely, XFX misses out on a PEG-to-molex connector. Other than that, there's enough to get you going but no game with which to showcase the power of the card. Pricing is such, we suppose, that adding a top gaming title would push the overall price up to a level unacceptable to the majority of users. The price elasticity of demand for this SKU, then, is high.
Warranty
All XFX cards are backed up by a 2-year warranty that begins on the date of purchase and is limited to the original purchaser of the product. XFX urges its customers to register their products on its website for efficient validation should things go awry. Registering also opens up XFX's first line of support; web-based technical help where you receive an e-ticket and a response within 24 hours (assuming you can connect to the 'net if your card is not working).Inexperienced users may incorrectly diagnose a card as faulty and this initial contact determines whether extra support is required. If so, the customer contacts the retailer they purchased the card from and can use the e-ticket as supporting evidence. Customers who look for initial resolution and have no access to XFX's website can call a U.K-based call centre for support. This, currently, incurs a charge of 60p/m.
XFX reckons the average turnaround time for a defective card is 7 working days, and the procedure detailed above applies for the entire 2-year period. Further, should the retailer cease trading whilst the warranty is still valid XFX states that it will honour it directly.
Summary
A basic bundle which ships with a reasonable warranty that's let down by a lack of ownership transference.[advert]
