Credit where credit's due
It may be Thanksgiving week in the US, but eBay may not have much to feel thankful for after a crippling outage on Saturday resulted in limited or no search results just as the holiday buying season gets underway.
Ebay is having to offer affected sellers credits to compensate for lost sales which the firm says was caused by "errors in some of our backend systems."
Potential punters perusing the site's products would find either an error message or a blank page if they clicked on it, a sorry state of affairs which lasted six hours. But it took almost 24 hours for all of eBay's search wrongs to be righted, including secondary search features like sizes, colours and items left in stock.
The firm also said in a statement the "technical issue" was caused by "a surge in live listings as sellers ramp up for the holiday season. Ebay currently has more than 200 million live listings, 33 per cent more than at this time a year ago." So, does this mean you can't handle the stress of site expansion, eBay?
Apologetically, eBay said "we will be issuing full credits for all affected items for this title search outage."
