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QOTW: Which tech companies offer the best customer service?

by Parm Mann on 17 March 2017, 16:31

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The anonymous nature of the Internet makes it a great place to vent, so while there's no shortage of negative reviews out there, you don't tend to hear about exemplary customer service all too often.

Yet for a lot of consumers customer service plays a crucial role in our buying decisions, and I'm sure many of us would consider paying a little extra if there's a chance it'll save any inconvenience further down the road. So for this week's question, we're asking you to keep your sob stories at the door and shed some light on the companies that go above and beyond in the name of customer satisfaction.

I'll get the ball rolling with a left-field nomination for First Direct. A bank first and foremost, I'm considering First Direct a tech company due to its focus on mobile or laptop interaction, and it offers a level of service I would describe as outstanding. There's always someone to talk to, the staff are both courteous and knowledgeable, and I'd have no hesitation in recommending the bank to others.

Over to you: which tech companies offer the best customer service? Share your thoughts in the comments section below.



HEXUS Forums :: 34 Comments

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I recently found that Seasonic's customer service is fantastic
Videoredo is one the best - exclamation point. If you are into video editing, amateur to absolute professional, this crew has a great programs and superb tech support. They regularly interact in their forums.
Amazon
Logitech for my mouse. Replaced without any issue.
Crucial for my SSD.
Gigabyte UK forum for any issues with my motherboard
I was going to say Zen internet but their tech support couldn't handle one of my issues and once you get beyond their “I am a technical support person demeanour” you then realised they are not cracked up to be. However, their faults team was sympathetic and very professional.
Another vote for First Direct from me.
Amazon's customer service has always been fantastic too.