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All PlayStation Network users’ data potentially stolen

by Scott Bicheno on 27 April 2011, 11:57

Tags: Sony (NYSE:SNE)

Quick Link: HEXUS.net/qa5pv

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PR disaster

Sony's online gaming service, PlayStation Network (PSN), as well as is media streaming service, Qriosity, have been down for almost a week. It turns out this is due to a massive hack, which has potentially leaked the personal details of all users of the services, including credit card details.

Sony came clean about the nature of the attack yesterday, and has faced heavy criticism for not advising users of the danger sooner. In response to queries about the delay between identifying the problem and communicating with its customers, Sony recently issued the following statement:

"There's a difference in timing between when we identified there was an intrusion and when we learned of consumers' data being compromised. We learned there was an intrusion 19th April and subsequently shut the services down. We then brought in outside experts to help us learn how the intrusion occurred and to conduct an investigation to determine the nature and scope of the incident. It was necessary to conduct several days of forensic analysis, and it took our experts until yesterday to understand the scope of the breach. We then shared that information with our consumers and announced it publicly yesterday evening."

Sony has also published the email it has sent to all customers of the two services - thought to be in the region of 70 million people, and set up an FAQ page, which includes local query numbers.

The network outage was already a source of considerable embarrassment to Sony, but the potential loss of all this personal data is a PR disaster. If you're a PSN customer we'd like to hear your thought on this development, and how well you think Sony has handled it.

 



HEXUS Forums :: 17 Comments

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Couldn't happen to a nicer company...
I think this will become ever more common, we are being pushed into downloadable content, on systems were there is only one gatekeeper, creates a honey pot of information. As there is a single gatekeeper there is no competition to provide a better service, you have to use them or not use the hardware. When services were simply gaming connections and people got shiny discs with the media on them, they were of little interest as they didn't have important personal information now payments are involved, they have valuable information however still act like like they don't.
I haven't had an email yet.
I only use PSN for my PSP but had to use my card to pay for things so i guess they probably lost mine aswell...

The worst thing is that they havent said anything till now, 1 week is a bloody long time and especially when someones stolen a lot of sensitive data they should have owned up early so that people can cancel cards etc. I think maybe we should all be asking for new cards due to Sony being completely incompetent to protect data.
Hicks12
The worst thing is that they havent said anything till now, 1 week is a bloody long time and especially when someones stolen a lot of sensitive data they should have owned up early so that people can cancel cards etc.


If you read the article that you've just commented on, you'll see that they didn't know any data had been stolen until yesterday.