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Virgin Media increasing call and broadband charges in April

by Stefan Christopher on 6 February 2012, 09:31

Tags: Virgin (NASDAQ:VMED)

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Virgin Media has detailed plans to increase prices across a range of services from April 1st, 2012.

The mobile, television and broadband provider had previously said that it would be doubling the speed of its broadband services free of charge later this year, but has now confirmed that monthly bills for the service will rise.

Virgin Media will increase the price of its Large Broadband package by an average of £25 a year and plans to bump up some call charges by 12 percent. Buying Large Broadband without line rental will increase from £21 a month to £22.50.

"As part of our ongoing review of services, we're making some changes to our cable pricing from April. On average, customers will see an increase of around £2.68 per month," said a Virgin spokesperson in a statement.

"However as part of our review, we've also managed to provide some customer savings and frozen prices such as our phone line rental. We will be proactively contacting existing customers in the coming weeks to make sure that they are on the best value package for them."



Customers subscribing to the XL TV TiVo pack will face an increase from £3 to £5 a month, while call connection fees will rise from 13.24p to 14.94p. Virgin Media is also moving the hours that the daytime rate kicks in from 6am – 6pm, to 7am to 7pm and will increase the evening rate for calls from 5.1p to 6.1p.

A number of other charges will apply, including the prices of International calls. Customers of Virgin Media will be contacted about the price changes shortly.

Virgin Media has tried somewhat to sweep news of the increases under the carpet by announcing that it will complete the rollout of super-fast broadband to 13 million homes ahead of schedule this spring.

Jon James, executive director of broadband at the Hampshire-based company, said: "Soon half the country will be able to get superfast 100Mbps broadband from us. Reaching today's milestone puts us ahead of schedule as we help propel the UK up the global broadband rankings."


HEXUS Forums :: 20 Comments

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The mobile, television and broadband provider had previously said that it would be doubling the speed of its broadband services free of charge later this year, but has now confirmed that monthly bills for the service will rise.
In other words … they're a bunch of lying ba**ards! :censored:
Virgin Media will increase the price of its Large Broadband package by an average of £25 a year and plans to bump up some call charges by 12 percent. Buying Large Broadband without line rental will increase from £21 a month to £22.50.
:confused: So if you take the package (data+calls) then you get hit with a £2.08/month increase, but if you've only got the data line then it's only £1.50/month. Presumably the extra 58p is an increase in the line rental - or are folks with just a Virgin phone line going to get off scot-free?
“We will be proactively contacting existing customers in the coming weeks to make sure that they are on the best value package for them.”
Yep, had one of those calls - apparently to get best value meant spending more money per month - they were insistent that I needed a “free calls” package because the bill went up over Christmas (because we were phoning relatives to pass on season's greetings). Then it was “we'll gladly sell you a mobile phone contract instead” :wallbash: Didn't see any potential for savings, more like those bank phone calls where they want to “check something about your account” and end up as a 15 minute sales call.
Customers subscribing to the XL TV TiVo pack will face an increase from £3 to £5 a month, while call connection fees will rise from 13.24p to 14.94p.
Was planning to “treat” us to a Tivo shortly, but with that whopping price rise they can go whistle. Heck, with this news I'd be seriously thinking about “downsizing” my current package. :mad:

Am I just being cynical or do VM always slip their price rises in at around this time - February/March? I'm a cross crossy!
Hmm, was thinking about upgrading my broadband to the XL package. Need more info.
lol

Well guys, Virgin media are offering everyone a free car as well.




















but you have to pay for it
Brilliant and I thought bills were going to come down slightly for my 100Mbit broadband. :crazy:
Yeah my bill went down last month, guessing it'll be going back up again shortly then, well once they roll out the speed increase I'll drop down a bracket and drop my phone line..