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Ofcom says broadband speeds falling short

by Scott Bicheno on 28 July 2009, 11:16

Tags: Ofcom

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The ISPs

Virgin Media, which supplies broadband through its own fibre optic network, fared the best, with its up to 10 Mbit/s service delivering and average speeds of 8.4 Mbit/s.

"Today's report emphatically demonstrates that the ‘up to' marketing claims of most copper-based broadband providers are not to be trusted, with most major ISPs delivering less than half of what they promise," a Virgin Media spokesman told HEXUS.channel.

Here's a table summarising the findings, you can read the full 113 page PDF of the report here.

  ISP and package

  Average speed

 AOL ('up to' 8Mbit/s) 

 3.3 to 3.9Mbit/s

 BT ('up to' 8Mbit/s) 

 3.8 to 4.2Mbit/s

 O2 ('up to' 8Mbit/s)* 

 4.1 to 5.1Mbit/s

 Orange ('up to' 8Mbit/s) 

 3.8 to 4.5Mbit/s

 Plusnet ('up to' 8Mbit/s)* 

 3.8 to 4.9Mbit/s

 Sky ('up to' 8Mbit/s) 

 4.0 to 4.7Mbit/s

 Talk Talk ('up to' 8Mbit/s) 

 3.8 to 4.6Mbit/s

 Tiscali ('up to' 8Mbit/s) 

 3.2 to 3.7Mbit/s

 Virgin Media ('up to' 10Mbit/s) 

 8.1 to 8.7Mbit/s

Source: SamKnows measurement data for all panel members with 'up to' 8Mbit/s or 'up to' 10Mbit/s connections in April 2009.

*Data for O2 and Plusnet should be treated with caution as sampled sizes were smaller than for other ISPs.

 



HEXUS Forums :: 22 Comments

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No :censored: sherlock. It takes a study for Ofcom to work this out?

*sigh* Does no one understand the fundimental underpinings of how DSL works, and why you will never get the ideal, or advertised speed, ever?

Cable is the only method where you can actually get the advertised speeds, but that has it's own problems, in that it doesn't handle multiple connections well, so it requires more management traffic. Hence 10Mbps Cable is equivelent to about 8Mbps (actual) DSL, and that assumes good upload, which Virgin does not provide.
How many studies are they going to do!? This is common knowledge now and yet nothing gets done about it? Ofcom seem utterly utterly toothless in this matter.


(Well said, nightkhaos)


Works for me. Interestingly, I am a lot better off than I was on Virgin 20Mbps, yet they have apparently fared the best.
Steve


Works for me. Interestingly, I am a lot better off than I was on Virgin 20Mbps, yet they have apparently fared the best.

Yes, so it seems. I was refering to 10Mbps plan where you barely get 500Kbps upload and under (normal conditions) you will often only get 900KB/s download.

And what do you mean works for you? You're on a 24Mbps plan! :P

On and are you planning to upgrade your “My System” to say Be*/O2?
How much money are OFCOM wasting by releasing these studies over and over again?

Talk about something we knew when 2 Mb was the fastest and people complained about slow speeds then.

Now we have suppliers able to provide upto 20 Mb and the same conditions on the phone lines apply. If your line length is too long, or you've got a signal to noise ratio that affects the quality of the broadband then basically it's tough as all BT need to do is provide a line capable of voice communcations and also a speed of broadband which makes even a 56k modem look like a good alternative.

What we need to rectify this is more local exchanges rather than having 1 big exchange covering a wide area. Also, BT need to sort their wiring out. It's not uncommon to hear of people being less than 1 Km from the exchange, yet have a line length greater than this due to some crazy assed “crazy pathing” style wiring up and down the street.