My order was delivered in timely fashion, but of my order, the silentstar h/d cooler wasn't properly pop riveted and the Alphacool 1000 240v Eheim was the wrong model, I ordered the 12v version. (It also smelt of cigarette smoke, which I guess is never a good omen)
They did eventually replace the pump after much hassle getting my return and refund, however--and this is quite remiss/reprehensible-- the pump was retro-fitted with the adapter card out of a different pump system.
The card burnt out after a couple of days of running, fortunately not taking my power pack and pump with it, which it all too easily could have.
Perhaps predictably, no response from them in return. If you want watercooling equipment in the UK, I'd recommend specialtech or alphacool directly, these guys, as I told them, are jokers.