I bought some Alphacool Screwconnector for 10/8mm tube 1/4" Thread and Alphacool CPU NexXxoS XP Socket 754/939/940 along with some other stuff.
The package arrived safe and on time which I was impressed with.
However they had sent me the wrong stuff. I got Alphacool push in connectors and the Socket A light version of the CPU block I wanted. I e-mail the company and received a prompt reply and it was all sorted or so I thought. Here's a copy of the mail sent back and forth:
11/04/2006 Customer Comment I placed and order a couple week or so ago (******) but
this had few problems, I e-mailed you about it and you
replied that you would send out the replacement parts
and to send back the parts that were to be replaced
for attention of Kris.
I sent you the parts back last week but I have yet to
receive their replacements. They were sent along with
the RMA (**********) for another part. Have you sent
the replacements out and if so, to what address were
11/04/2006 Customer Comment Hi
when did you return these? and by what method we dont appear to have received them yet.
11/04/2006 Customer Comment By Royal Mail They were marked For Attention Of Kris, I think he was dealing with it.
11/04/2006 Customer Comment Last week, tuesday 6th i think, In a white paddad bag, with north bridge block RMA (**********), a CPU block and 12 push in hose connectors marked with above RMA and for attention of kris.
11/04/2006 Customer Comment hi
was it returned with any tracking facilities?
11/04/2006 Customer Comment HI
I don't think so, I had to get the missus to send it because I was at work all week, I'll give her a ring for you and find out.
11/04/2006 Customer Comment Hi, An update
I think she send it normal delivery. Is there a phone number I can ring you on to sort this out over the phone?
11/04/2006 Customer Comment you can ring me on ********* but i wll be going home in 10 mins.
18/04/2006 Customer Comment Hi
Have you dispatched my replacement parts?
18/04/2006 Customer Comment hi, we are waiting untill friday to see if the royalmail package arrives, i will let you know on friday what we are redespatching for you.
18/04/2006 Customer Comment Hi,
All I need is 12x Alphacool Screwconnector for 10/8mm tube 1/4" Thread and Alphacool CPU NexXxoS XP Socket 754/939/940 which I have already paid for and have yet to receive two weeks after I ordered them. All I want is the parts I ordered and I can't wait around until friday for a decision to be made.
19/04/2006 Customer Comment Am I talking to my self here?
21/04/2006 Customer Comment Well it's friday, have you made your decision? The package is white with red and white 'fragile' tape wrapped around it and about A4 size, just so you know what to look for.
Maybe I'm a little impatient, but it would be nice if they replied to my e-mail and if anyone answered to the phone number which seems to be for a different company.
I don't like giving bad reviews or ratings but they've forced this one on me.