Name | Dave Martin |
Member Since | 28 Nov 2005, 9:29 a.m. |
Age | You must be logged in to view this user's age. |
Instant Messaging | You must be logged in to view this user's IM |
Job Title | web designer |
Company Representative | This user is not a representative for any company |
Interests | None |
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limpduck
>> SCAN
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23:58 - 24/Nov./2013 |
Ive always had a soft spot for this company after i purchased my first PC over 10 years ago from them. Ive had a couple of RMA's before but never really had to contact the company directly. After about 10mins on the phone trying to find out what the issue was with a current RMA i was left feeling very disillusioned with the current state of eCommerce in general and just how bad a company can be when dealing with its customers. After being told they wont look into the issue i reported due to some bent CPU pins (the board would not power up, no Ethernet light etc, i would still expect power to be going through the board even if cpu pins are bent). Of course it must be 100% my fault (something i was reminded of every 30 seconds of the conversation) and its impossible it could be caused by scan/delivery damage. Whilst i understand the issue could be caused by myself its the manor in which the company dealt with it that annoyed me. In the end im left to pay £25 + vat to repair some cpu pins, that most likely wont fix the issue the board had in the first place. |
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limpduck
>> Misco
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18:27 - 17/May/2008 |
Received a DOA 24" "Misco Saver Monitor" despite being advertised as being an own brand was told they no longer deal with returns and to contact the manufacturer. It will no wonder take over a month to sort out as it has to be sent over seas. Luckerly the manufacturer will pay for this. Complete waste of time dealing with misco will stick to aria/scan/ebuyer in the future. |
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limpduck
>> Eclipse Computers
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13:49 - 25/Sept./2006 |
Tryed to order 2 product from them over a week ago, both products turned out to be out of stock. they made no contact with me to let me know this, there website also stated "normally in stock" i guess that now means "not in stock unless we had some in today and cant be bothered to update the website" took me 4 days to get through on the phone system. Never received any replys to e-mails. Im still waiting a refund after requesting it 3days ago. Overall a better website with real stock control and better customer relations would help. |