Ive always had a soft spot for this company after i purchased my first PC over 10 years ago from them. Ive had a couple of RMA's before but never really had to contact the company directly.
After about 10mins on the phone trying to find out what the issue was with a current RMA i was left feeling very disillusioned with the current state of eCommerce in general and just how bad a company can be when dealing with its customers.
After being told they wont look into the issue i reported due to some bent CPU pins (the board would not power up, no Ethernet light etc, i would still expect power to be going through the board even if cpu pins are bent). Of course it must be 100% my fault (something i was reminded of every 30 seconds of the conversation) and its impossible it could be caused by scan/delivery damage.
Whilst i understand the issue could be caused by myself its the manor in which the company dealt with it that annoyed me.
In the end im left to pay £25 + vat to repair some cpu pins, that most likely wont fix the issue the board had in the first place.
Tryed to order 2 product from them over a week ago, both products turned out to be out of stock.
they made no contact with me to let me know this, there website also stated "normally in stock" i guess that now means "not in stock unless we had some in today and cant be bothered to update the website"
took me 4 days to get through on the phone system.
Never received any replys to e-mails.
Im still waiting a refund after requesting it 3days ago.
Overall a better website with real stock control and better customer relations would help.