Excellent product, got this one:
Scan once again have delivered a great product quickly. One of the few retailers who know their customers and what they want (and they themselves know about compouters).
If you know what I\'m talking about, David was great about the price/postage. Any chance of the site being coded to include postage under a certain price.
Having emailed them on several occasions (on different occasion) and not received a reply, I do not think highly of their customer service.
On this occasion I phoned them regarding the cost of postage on a £49 laser printer (the Samsung one ebuyer do occasionaly at that price). The item description and the reviews stated the weight to be 5.5kg, they were trying to charge me for 18kg :wow:. I wanted the printer ASAP so I thought if I phone rather than send an email which won\'t get replied to I\'ll get a reply.
On phoning I was told by a recorded message to email them unless very urgent (well I wasn\'t going to do that) I continued and got through to an operator after being on hold for a short while. After explaining it was overcharging postage by a huge quantity he said, \'well it\'s 18kg\'. I explained again..... and after explaining to him that packaging can\'t be over 10kg he said... \'well buy somewhere else if you don\'t want to pay\'.
Not exactly helpful for a sale. Why am I not giving a Very Poor rating, becuase it wasn\'t extreme but on several occasions their support whether email or phone have either not replied or told me to just \'buy elsewhere\'.