I have purchased from okUK several times and had been satisfied with delivey and prices. Reading through the comments I noticed there seems to several customers experiencing the problem of ocUK losing returned packages so thought I would relay my experience from last year. I purchased an oem cpu and some memory approx £600 and was unhappy with the condition of the cpu, it clearly had been used. I decided to return within 7 days as is my right. I requested an RMA but after 6 days had not received a reply so sent everything back registered delivery, (The RMA email eventually arrived after 10 days). I telephoned explaining what had happened and was told they would reject the return without the RMA. Of couse I never got the items back and okUK denied they had received them. I got a POD from the Post Office. OKUK told the PO they had received the item and would arrange a refund. However they told me they had not received the item and said the same to VISA whom as a result would not handle the issue and told me I needed to persue a claim through the PO. During this time okUK ignored my emails and it was almost impossible to talk to anybody. The PO were brilliant eventually resolved it by asking okUK to sign a declaration which would render them liable for fraud if the PO could prove delivey. okUK promptly found the items!. They still tried to levy a re-stocking fee and delayed the refund to my credit card. All this took several months. There is no chance of me buying from them again. I am glad I paid for special delivey with insurance up to £1000.