(I've been building PCs since 1991/1992 and I would say my knowledge is extensive to say the least.) I have a lot of good things to say about Overclockers.co.uk and I have been ordering from them (and only them) since 2001. Their small team of technical support people are relatively (versus their competitors) easy to get through to and they generally know their stuff. They have a nice product range and are open to new product suggestions. Their prices are also some of the cheapest online in the UK. They honour their warranties (my Dad had a compact flash card replaced, I had some RAM recently refunded after buying some different spec stuff instead). I did have one extremely annoying experience with them however - after having problems with a motherboard in Auguest 2003 they recommended sending it back for testing. I did so, but it took them 30 days to send the board back to me. On their web site it says that their return turnaround is 7 to 10 days but "they'll do their best to reduce this". I think this is a sick joke. What made this worse was that I was constantly lied to on the phone with such claims as "we haven't got it" (Parcelforce had a signature on their tracking web site of one R. Dolman who works for them) and "we're looking at it now and it'll be with you by the end of the week" (it took a further 15 days). Those were the more brazen lies. The motherboard came back to me and I was told it had tested fine. Indeed it was ok and the next bios release from the manufacturer fixed my issue with it. I believe Overclocker's reasoning for hanging on to the board so long was to prevent the possibility that I would want to get it refunded. What bugs me is that when you put several 1000s of pounds through their company over 2 years you expect a bit more honesty and prompt service.... or at least better liars. I have ordered from them since but only because of their prices. If I have another unpleasant experience with them they will lose a long time customer.