Ordered CPU and Mobo on same order. Was informed CPU was OOS once payment was authorised. Emailed back, asking to drop from the order. Which wasnt a problem at all.
Mobo arrived next day, so was happy. Installed system with no problems, got it stablish, flashed BIOS and windows BSOD'ed half way through. Well, you can imagine what I thought. I nearly had to order a new MX1000....
But it turned out to be a non problem, phoned up first thing on monday morning to ask for an RMA number. Explained the problem to the techie-seemed a knowledgable chap, asked if I had cleared the CMOS and wether I could flash on another Mobo-not an option, only other mobo I had at the time had a different capacity on its BIOS chip. "Ok, heres the number".
Asked if I could replace the board with another, no problem. Just write this number on the outside of the parcel, and write a note inside the parcel with the cause, and potential problem. And what action you would like to take.
Did so, sent it next day RM. It arrived at 830. RMA was complete by 12. Currently awaiting dispatch of the replacement mobo-this was earlier today. According to thier FAQ it can take 2 days for an RMA to be reshipped. So not worried at all yet.
Frankly, I dont think I will have cause to be. From the service I've recieved so far Im happy they have had my money-I like to support companies who know how to support thier customers should they need it.
Only let down is the wait on the phones. Website can be slow loading at times, espcially within the Account areas-for some reason?
Used Maplin both as a shop, and online.
Thier online offering beats going into the shop hands down. Thier nearest branch to me is at the Merry Hill Shopping Centre(those from the area will probably groan at the thought of going there). Its just a pain to get to.
So for the sake of waiting a day, or two, to get the goods, Ill order online without any quarms.
Thier website reflects the fact that there is loads, and loads on there. Thier entire product range, whenever I walk into a maplins I wonder how they fit it all in. The website is similar in that regards. They could do with using a more traditional webshop design though. Navigation can be difficult at times.
But, the number of products is a bonus. When offered with a choice between Scan, eBuyer, Aria or Maplins Ill go with Maplins every time, for little bits that is-postage can be expensive for larger bits.
The entire ordering processs at TCS is very quick, I've never had a problem with TCS at all infact. All of my orders to date have been paid, picked, shipped on the same day-providing I order before 4 (as stated on thier website I belive.
As stated by a previous poster they have some nieche items that are difficult to source eslewhere. They are also competative on pricing, which isnt the norm with nieche retailers.
Shipping is quick, select 1-2 day if you live in Town/City as in my experience with 3 different orders going to get it the next day-and save money at the same time. :)
I havn't rated thier customer service as I havn't had to contact them, nor RMA.