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Dell

Web Site http://www.dell.co.uk/
Address
Telephone Numbers Customer: 08709 060010
Sales: 08709 075819
Email Addresses
Company Representative(s)

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 7
Average Overall Rating
4.57
Pricing and Products
4.57
Shipping and Packaging
4.29
Customer Service
4.43
Return Merchandise Authorisation (RMA)
4
Web Site
3.43
Chances you would buy again from this retailer
3.86
Overall Score 32
HEXUS Ranking 25

Ratings Received

Reviewer Details Ratings Comments
davidstone28
10 Jul 2006, 10:19 a.m.
Category
Computer Systems
Manufacturer
Dell
Description
Inspiron 2200 15" Laptop - 1.3CelM, 256mb
Pricing
Buy again
Shipping
Customer Service
Bought an Inspiron 2200 laptop last year. Arrived in super quick time and they were happy to deliver to my place of work. Couldn't get the wireless working, even though device manager was reporting everything was okay and the drivers were installed. Phoned up Dell customer services. The woman there was very helpful and pretty clued up (love Irish accents on women ;)) She asked a few questions and ran through the factory reset procedure (the laptops have a hidden partition on the HDD which restores everthing to factory state). I suggested that the aerial might not be connected (the technical manual online shows that there's an aerial running along the edge of the screen which connects to the Dell wireless module). Very pleasant person to deal with. Courier arrived the next day to take the laptop back. A few days later, it arrived back with a note from the engineers saying that the aerial hadn't been connected! The same woman from customer services / technical support phoned up the same day and asked if everything was okay and whether the laptop was now working, which it was. Excellent example of good customer service and a company wanted to resolve the problem ASAP. Laptop has been running perfectly ever since, although that didn't stop me from buying a 3 year extended warranty!
davidstone28
9 Jul 2006, 6:18 p.m.
Category
Displays / Monitors
Manufacturer
Dell
Description
Dell UltraSharp 20" widescreen TFT
Pricing
Buy again
Shipping
Customer Service
Ordered a UltraSharp 2007WPF 20" widescreen monitor on Thursday night from their website as they had a 25% off special offer. They phoned me on Friday to tell me I had given them the wrong card details (which I had). Gave them the correct details. Email order confirmation received shortly afterwards. They phoned me on Monday to say that it was being delivered tomorrow and that I should make sure that I would be at home to sign for it. Delivery guy came when he said he would. Pretty much faultless service. Monitor was also the latest A02 revision which remedies the colour banding problems.
msknight
30 Jun 2006, 7:53 p.m.
Category
Computer Systems
Description
Desktops and laptops
Pricing
Buy again
Shipping
Customer Service
I only buy Dell when the price is a strong factor. The kit isn't outstanding, and I was given the hard sell three times to buy an extended warantee with the most recent laptop purchase. Not happy about the after sales pressure. Average performing kit, at reasonable prices. Thought the twenty odd quid for a floppy drive in a desktop was over the odds, so though I'd fit my own at a fiver ... no chance as they removed/didn't include the floppy mounting bracket!!! A number of heated discussions ensued, and they relented in the end. Be careful about the warantee adding serious money on to the purchase price on the web site.
directhex
7 Apr 2005, 12:14 a.m.
Category
Displays / Monitors
Price
GBP 385
Description
Dell 2001FP 20.1" TFT
Pricing
Buy again
Shipping
Customer Service
Full explanation at http://forums.hexus.net/showthread.php?p=438426#post438426 Basically, delivery was almost instant for an eye-melting product at a silly low price. VERY impressed.
Alan1
3 Apr 2005, 12:09 p.m.
Category
Communications
Pricing
Buy again
Shipping
Customer Service
Dell prices can be very good provided you want exactly the item shown on their headline price. The minute you start buying options, the price gets scandalous quickly - e.g. a SD card for the Dell Axim is twice the price from Dell than from most other places. Delivery, in comparison with what I am used to - is poor, though it came in at the end of the range they offered. (It left Dell on 25/3/05. I got it on 1/4/05). They are obviously a trustworthy company and sell decent kit but I was left unmoved by my shopping experience with Dell - together with all the nonsense about selling technology outside the United States::/
Gordy_Hand
22 Mar 2005, 6:45 p.m.
Category
Peripherals
Pricing
Buy again
Shipping
Customer Service
Ordered a new keyboard from dell and I struggled to find the correct one on their site as only a handful of keyboards have an image to show which they are. Thats poor, but when I rang up to cancel my order as I had seen the keyboard elsewhere on the site for half the price they rang me back 2mins later to confirm the refund and to say to keep the keyboard as it was on its way anyway! Thats great customer service!
Gordy_Hand
22 Mar 2005, 6:42 p.m.
Category
Displays / Monitors
Pricing
Buy again
Shipping
Customer Service
I bought a 20 in dell tft direct from dell it said 5-7 days delivery but I got a phone call to ask if it was ok to deliver it the next day! Thats 3 days instead of the minmum of 5. Was well packaged and a great bargin
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