MESH Computers
| Web Site | http://www.meshcomputers.com |
| Address |
Mesh House 1 Oxgate Centre Oxgate Lane London NW2 7JA |
| Telephone Numbers |
Customer: 08700 468340 Sales: 08700 464747 |
| Email Addresses |
Customer: services@meshcomputers.com Sales: sales@meshcomputers.com |
| Company Representative(s) |
Trust Statistics
An average rating of 0 in any category indicates that no ratings have been given
| No Of Ratings Received | 3 |
| Average Overall Rating |
2.33 |
| Pricing and Products |
4.33 |
| Shipping and Packaging |
4 |
| Customer Service |
2 |
| Return Merchandise Authorisation (RMA) |
2.33 |
| Web Site |
2 |
| Chances you would buy again from this retailer |
2.33 |
| Overall Score | 7 |
| HEXUS Ranking | 45 |
Ratings Received
| Reviewer | Details | Ratings | Comments |
|
superscaper
16 Aug 2007, 1:12 p.m. |
Category Computer Systems |
Pricing
Buy again
Shipping
Customer Service |
The system seemed ok (pretty good value for spec at the time) when it arrived and didn't have any problems for about almost two years. Then (with three year onsite warranty) the graphics card failed. Tried starting support through their online support system but it doesn't work so had to resort to national rate phone line. I checked myself and the graphics fan had seized up overheating it. I put in an old spare graphics card to check and confirmed the problem was definitely the card. Mesh refused to send anyone onsite saying they can't get hold of any AGP cards any more and entire pc will have to be returned to base. A month later they got around to looking at the pc (after several phone calls). They replaced the motherboard to be able to put in a PCI express card (256 MiB compared to old 128 MiB and so it would be "twice as fast", I didn't even bother arguing that technical gem). This is when the problems REALLY started. After we got the pc back it started randomly rebooting/going to BSOD. We got on site engineer out who pointed out that the "new" replacement graphics card was covered in dust and filth and there was no way it was new. He was also limited in what he could test because Mesh had sent him all the wrong spare parts for the pc. He couldn't figure out what was wrong (I suspected underlying problem was new motherboard). So Mesh requested full testing, ie return to base. So another month later they replaced graphics card and one of the cd/dvd drives ?!? and said they couldn't actually replicate the fault. The pc arrived back and the front was covered in what appeared to be coffee stains (pc was in plastic bag within sealed box so had to have happened at Mesh). It also went to the same blue screen ten minutes after setting up. Tried reducing everything connected to it and eventually found it seemed to be rebooting when it was connected to a network in some way, mostly ethernet. The problem persisted even with different routers. Mesh said it had to be returned again (blankly refused on site engineer). I thought it had to be the networking ports on the motherboard and advised I thought this needed to be replaced. I was patronised with explanation that things were more complex than that. Anyway pc was collected and arrived at Mesh, had to follow up again to see what was happening. Was asked if I'd damaged the case when I sent it as it had arrived with front of case ruined. Obviously I hadn't so the front of the case had to be replaced as well. They still couldn't replicate fault even though I told them it happens when you plug ethernet in (but not standard testing). Eventually they got the same error and found it to be, big shock, the network ports and the motherboard needed to be replaced. Thet also replaced the graphics card again. Got the pc back again (it had now been SIX MONTHS since I originally reported the problem of the faulty graphics card), connected it up and it seemed to be working ok. I then found the floppy drive didn't work at all. On further investigation I found it had been disabled in BIOS!!!! I'd have thought after all the trouble we'd been through they would have been extra careful in their quality control, their response was "the engineer made a mistake, sorry" which seemed to happen a lot, at this point it was just after the BBC Watchdog item on them and their press release about improving technical support/repair/customer service. I hadn't noticed any difference. So it took six months to resolved the problem, and now/today after having the pc running ok for just two months since Mesh had it last, the "new" graphics card has failed (bought another card ourselves which works fine hence demonstrating it's definitely the Mesh graphics card that's gone duff). Couldn't do anything about the failed card until today (Monday) because there is no support out of business hours and it failed on Saturday. It was at this point I also discovered that the support clip for the PCI cards hadn't been put back in and without the clip or screws there was nothing supporting the cards (so it wouldn't surprise me if in the two months the gravity/pressure applied to the unsupported graphics card caused damage to it). Surely securing the PCI cards in place is an absolute basic in pc building and quality control especially since we'd been given a "high priority" because of the amount of hassle we'd already had. This is merely the brief version and I have glossed over the incompetant obtuse customer sales reps, the continued repetition of my problem to every single Mesh employee I spoke to (they don't appear to keep a central record of a problem), the bluffing of nonsense technical responses from customer services, forwarding to indian call centre who couldn't speak English very well and certainly couldn't understand me. I could only get actual reponses and things moving through the Hexus forums which only serves to highlight the inadequecies of their entire support systems if you have to rely on a third party forum as the best support method. Maybe not surprisingly I'd never use them again and I always advise others to steer clear of Mesh. I've experienced bad companies before (even ones that have gone into liquidation) but this is by far the worst company I've had the mispleasure to deal with. Update: still waiting for replacement graphics card (probably at least nine months now since problems first started). This is the second time an RMA label hasn't arrived. We haven't lost any other post so why does it just happen to be Mesh's RMA labels, there's no proof they actually physically send every one requested other than "it's on their system". |
|
chickendippers
28 Jun 2007, noon |
Category Computer Systems Manufacturer MESH Computers Price GBP 560 |
Pricing
Buy again
Shipping
Customer Service |
We have ordered two computers from MESH and I am very impressed with them and the service. The first system arrived a few days late but I was telephoned and informed of this, the second computer arrived on time as expected. The computers themselves are of the highest quality; the cases are sturdy and well designed (easy to open) and value for money is excellent, I feel like I've got a good deal on both systems. The support is exceptional, I'd even go as far as saying it's the best I've experienced. One of the memory modules died on me, a phone call to technical support suggested a few tests I should run which confirmed it was broken. A second call and a return label was sent out to me within a few days, I then rang to arrange for the courier to pick it up the next day. Another couple of days later and I received a replacement module - all covered under guarantee so I haven't paid a penny! Whilst the call centre is in India on no occasion was I stuck in a queue and the people on the other end seemed to know what they were talking about which is the important thing. If I were to start nit-picking I'd say the website lacks documentation; there's little in the way of a Knowledgebase which I suspect would make their job easier. But as I say that's not important when you get straight through to Tech Support on the phone, email support seems to take a day or two though. I have, and will continue to recommend MESH to anyone who asks. |
|
magicmoomin
12 Apr 2007, 11:47 a.m. |
Category Computer Systems Manufacturer MESH Computers Price GBP 1750 Description Home Computer System |
Pricing
Buy again
Shipping
Customer Service |
:clock:THE WORST COMPANY IN THE WORLD:worried: This is without a doubt the worst company I have ever purchased a product from and I would never buy anything from them again, nor would I recommend anybody ever buy anything from them again. Don't be fooled by their cheap prices there customer service and repair teams a badly undermanned and broken computers take months to repair with no contact from them. |
