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Casetech.co.uk

Web Site http://www.casetech.co.uk
Address PO Box 557
Rotherham
South Yorkshire
S66 3YN
Telephone Numbers
Email Addresses
Company Representative(s)

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 30
Average Overall Rating
4
Pricing and Products
4.10
Shipping and Packaging
3.80
Customer Service
4.07
Return Merchandise Authorisation (RMA)
3.95
Web Site
4.41
Chances you would buy again from this retailer
3.93
Overall Score 120
HEXUS Ranking 12

Ratings Received

Reviewer Details Ratings Comments
Layabout
31 May 2006, 8:53 a.m.
Category
System RAM
Manufacturer
Corsair
Price
GBP None
Description
Corsair Memory 3200 XMS 4 x 512MB
Pricing
Buy again
Shipping
Customer Service
I ordered Corsair memory on a Tuesday. On Wednesday they said the goods were being despatched. I asked for shipping details on the following Monday, Tuesday and Wednesday. I finally asked for a refund on the Wednesday. On the Thursday, they said they had refunded me when they didn't. I told them so within minutes. What annoyed me more than anything, is that there is no phone number on their site. They do list a phone number with Yell, but that is a premium rate number AND YOU GET CHARGED FOR LISTENING TO AN ENGAGED TONE. I have complained to Ofcom about that. By the Friday I lost my patience and I paid Companies House for Casetech's last tax return and on there I found the home address of their M.D. - From that I got his home phone number. I phoned Steve Wright and gave him a very hard time and quite rightly so. He tried to fob me off about giving a refund next week so that they could "file a proper dispute resolution with PayPal" I had none of it as I knew that if he refunded me, the PayPal dispute is closed autmatically and that's the end of it. Be careful with Steve, he tries anything to blame you or make you feel guilty, e.g. by phoning his house, or filing a PayPal dispute. Have none of it. Stand firm and demand that money back. I got my money back off him. Remember, don't stand for his b.s. - be aggresive and you'll get your money back. Remind him that you have his personal details. If anyone wants his personal details to chase up a refund let me know. I'll gladly help.
Boolaala
15 Mar 2006, 6:21 p.m.
Category
Miscellaneous
Manufacturer
Antec
Price
GBP 117
Description
Antec P150
Pricing
Buy again
Shipping
Customer Service
Ordered a new case, site claims in-stock items ordered before 2pm are dispatched same day. Waited 5 days, no sign of the item, website still says "Packing", the money went the day of the order. Totally unable to contact them, website has no phone or email address, postal address is a PO Box! On-site ticket system is ignored. Have now claimed monies back via credit card, still no response from CaseTech.
J.Stenger
4 Jan 2006, 3:38 p.m.
Category
Peripherals
Manufacturer
Nintendo
Pricing
Buy again
Shipping
Customer Service
I ordered a Razer Copperhead and a Saitek Gamers keyboard from these guys on October 2nd, 2005. I've been mailing them like mad, and they still insist they've dispatched my order. Three months later, I still don't have it. I strongly suggest not ordering anything from them.
davidstone28
12 Nov 2005, 2:48 p.m.
Category
Miscellaneous
Price
GBP None
Description
Cables - various
Pricing
Buy again
Shipping
Customer Service
Ordered some cables from them on two different occasions. Efficient website ordering process. Arrived quickly. Worked fine. No problems. Good competitive prices for items.
wow.fort
3 May 2005, 3:57 p.m.
Category
Peripherals
Price
GBP 47
Description
Zboard world of warcraft bundle
Pricing
Buy again
Shipping
Customer Service
I used casetech.co.uk for the third time last week when I bought my Zboard World of Warcraft set from them. I am always very impressed with their website, it is one of the better sites in my experience from all the online computer stores and the pricing was the best in comparison to others stocking this item. Delivery was within the time scale they specified which was nice and quick, products turned up well packaged and no damage at all, so thanks to their courier. I now enjoy WoW even more than I used to! I am very happy with them and will be using them again. gratz casetech on a job well done and thank you.
agi
27 Apr 2005, 7:07 p.m.
Category
Thermal Control
Pricing
Buy again
Shipping
Customer Service
I\'ve used these guys a fair few times, but not recently. I ordered about £350 worth of kit, they said they had shipped. Alarm bells started ringing when they refused to give me a CityLink tracking number when requested claiming it would lead to their courier costs rising (yeah... really..) and that they would track it on my behalf. I asked them to do so - they didn\'t. I told them if the shipment didn\'t arrive today then I would be refusing delivery at the door. Then they cancelled my order and refunded my card. How very trusting of them to do that when the goods were with the courier and on their way to me? Unless.. of course... they made that bit up and didn\'t ship the day they said they had. Which seeing as a courier has yet to knock on my door, I can only assume that is the case. Then a very unhelpful chap called Steve asserted I probably shouldn\'t buy things online if I expected quick delivery. This company has gone downhill in the past 12 months. Prices seem to have risen - they are certainly not the cheapest out there by a long way. And to add insult, the service has taken a nosedive. Avoid and take your business elsewhere.
kjahuk
14 Mar 2005, 1:50 p.m.
Category
Storage
Manufacturer
Lite-On
Price
GBP 58
Description
Lite-on SOHW 1633S
Pricing
Buy again
Shipping
Customer Service
Ordered DVD burner on 8th of March. Was not shipped until 11th (even though they say in stock items are processed and shipped within 24 hours), and am still awaiting the product! Very disapointed.
Monach
20 Aug 2004, 8:31 a.m.
Category
Gaming Hardware
Manufacturer
Func Industries
Price
GBP 23
Description
fUnc Pads, Viper, Lan Bag yada yada
Pricing
Buy again
Shipping
Customer Service
Deffo exceptional! Ordered some gaming equipment for i21 coming up this month, ordered late and it all arrived next day. Price was better than other stores, and fast shipping. I will be goin back!! :D
fletber
16 Aug 2004, 2:16 p.m.
Category
Chassis
Manufacturer
Thermaltake
Price
GBP 93
Description
Xaser 3
Pricing
Buy again
Shipping
Customer Service
I have used Casetech a couple of times and I have to say over all I am very happy with the service that they provide. Recently purchased a Xaser 3 case there was a slight delay in shipping it but they did let me know within a few hours of submitting a support ticket:)
bullet
12 Aug 2004, 3:26 p.m.
Category
Chassis
Manufacturer
Thermaltake
Pricing
Buy again
Shipping
Customer Service
I have bought all kinda stuff from casetech like Keyboards cases and other, and have always had very good service from them. Prices are not the best but not bad :)
marthaj
12 Jul 2004, 7:11 p.m.
Category
Miscellaneous
Manufacturer
Vantec
Price
GBP 6.99
Description
Vantec Cable Braiding
Pricing
Buy again
Shipping
Customer Service
Casetech are brilliant for many reasons number 1 they accept Visa Electron cards which is gr8 considering i do not have a Credit Card. number 2 i ordered some vantec cable braiding but unfortunately they ran out of stock, throughout the period of the cable braiding being out of stock i was kept well informed about my order, and also they are gr8 mainly because they setup a forum for us all to chat in and there website is very easily navigated... thanks for everything casetech ...and goodluck in the future :)
ExOdus
18 Jun 2004, 8:06 a.m.
Category
Peripherals
Manufacturer
Microsoft
Price
GBP 44.59
Description
Microsoft Intellimouse Explorer with Black Icemat
Pricing
Buy again
Shipping
Customer Service
I ordered a Microsoft Intellimouse explorer with Black Icemat bundle, on the 11th ofJune. The order was not processed until monday, and the status of my order is still \"Ready to ship\". I sent them an e-mail concerning this, but was told it was delayed due to an \"Administrative error\", and that the item would ship that night. It still has not shipped, and today is the 18th. Theres no hope of it coming until next week, if it has even shipped by then. It seems they forget your order then fabricate a cheap excuse to justify it. Once I finally recieve my item, I doubt I will ever purchase anything from them again.
seacroft
29 May 2004, 5:46 p.m.
Category
Miscellaneous
Price
GBP £1000
Description
New PC's worth of stuff.
Pricing
Buy again
Shipping
Customer Service
I orded what ammounts to another PC\'s worth of stuff, well priced, well packaged and promptly dispached. The website, as allways, is well laid out and easy to understand and navigate. The forums are brillient too, eveyone is helpfull it\'s a good atmosphere.
Pimp Juice
20 May 2004, 6:38 p.m.
Category
CPU
Description
Pentium 4 3.0GHz 800MHz FSB and various cooling
Pricing
Buy again
Shipping
Customer Service
Bought many things from them. Not only do they have excellent forums where technical discussions and advice are given free of charge by experts, but the customer care of the shop is second to none. Never had to wait longer than 6 hours for a reply to a question no matter how insignificant. All products bought, from 22\" monitor to CPU and cooling have been packed with care and arrived in perfect condition. No complaints and I WILL be shopping at CaseTech again. Top marks guys.
Kano47
20 May 2004, 11:26 a.m.
Category
Chassis
Manufacturer
Thermaltake
Price
GBP 90
Description
Thermaltake V7000D case
Pricing
Buy again
Shipping
Customer Service
Answered my email query promptly. Order smooth and hassle free. Delivery 1st class. I would but from them again.
Pimp Juice
27 Apr 2004, 4:53 p.m.
Category
Displays / Monitors
Manufacturer
Iiyama
Price
GBP £400
Pricing
Buy again
Shipping
Customer Service
I looked on the forums to see what they were like and was impressed. I had several problems with my system and the users that frequent the forums are friendly and extremely helpful. Don\'t even mind totally newbish questions like the ones I was asking :P Decided on buying a monitor and was going for a TFT, asked Steve, a moderator and I think the main employee/owner about what one\'s were best and he talked me through the whole decision making step by step. He asked the main things I was looking for and advised me against a TFT as I was looking to do lots of gaming. He then recommended CHEAPER CRT Monitors for me to purchase that would be far more suitable. This was all done very efficiently in a PM convo and Steve even went to the extent of sourcing monitors not in stock and got back to me the next day.
rachann
23 Mar 2004, 11:18 a.m.
Category
Mainboards
Manufacturer
DFI
Description
DFI Lanparty NF2 Ultra
Pricing
Buy again
Shipping
Customer Service
I bought a Lanparty in Aug 2003 that had to be returned because it was faulty, I had to wait a long time and contact Casetech several time for the replacement. The replacement also turned out to be faulty 6 months after buying the original board I am still waiting for the replacement,
moon
4 Mar 2004, 2:59 a.m.
Category
Displays / Monitors
Manufacturer
Sapphire
Price
GBP 103
Description
Sapphire Radeon 9600XT 256mb
Pricing
Buy again
Shipping
Customer Service
i\'m giving these guys 5/5 just based on customer service and the forum section of their site, which is well maintained, regularly attended and above all, very friendly. Delivery was AMAZING - less than 24hrs for me gfx card to arrive.
babygirl
3 Mar 2004, 8:32 p.m.
Category
Chassis
Manufacturer
Thermaltake
Pricing
Buy again
Shipping
Customer Service
:) exceptional customer services, go out of their way to make sure you get what you want, when you want it. the site is easy to understand and clearly set out. they are always update with the latest products and offers. the forums are a great joy to be had. you couldnt ask for more!
FoDDeRTurtle
2 Mar 2004, 10:40 a.m.
Category
Chassis
Manufacturer
Thermaltake
Price
GBP £100
Description
V7000d Blue Case
Pricing
Buy again
Shipping
Customer Service
Well presented web site, great e-mail response time & friendly helpfull staff.
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