SCAN
| Web Site | http://www.scan.co.uk |
| Address |
27-28 Enterprise Park Middlebrook Horwich Bolton BL6 6PE |
| Telephone Numbers | Sales: 0871 472 4781 |
| Email Addresses | |
| Company Representative(s) |
ChrisP wesleyaldred WildmonkeyUK danmac |
Trust Statistics
An average rating of 0 in any category indicates that no ratings have been given
| No Of Ratings Received | 813 |
| Average Overall Rating |
4.67 |
| Pricing and Products |
4.61 |
| Shipping and Packaging |
4.61 |
| Customer Service |
4.60 |
| Return Merchandise Authorisation (RMA) |
4.40 |
| Web Site |
4.35 |
| Chances you would buy again from this retailer |
4.74 |
| Overall Score | 3794 |
| HEXUS Ranking | 1 |
Ratings Received
| Reviewer | Details | Ratings | Comments |
|
tintax
4 Apr 2008, 6:25 p.m. |
Category Storage Manufacturer Samsung Price GBP 50 Description 500GB Hard Drive |
Pricing
Buy again
Shipping |
This was a good experience as is usual with Scan. Item was well packed, arrived in good condition, and worked. It's easy to track orders through their system, etc. On this occasion I was disappointed they didn't deliver on the date I asked for (delivery was a day early) but thankfully someone happened to be available unexpectedly so it didn't matter this time. In fact, it worked out quite well! (Scan must be psychic) |
|
AndrewJ
4 Apr 2008, 1:11 p.m. |
Category Graphics Manufacturer XFX Price GBP 205 Description XFX 8800GTS 512MB Alpha DOG XXX |
Pricing
Buy again
Shipping
Customer Service |
Ordered Wednesday short delay in delivery due to warehouse issues, well explained by the staff on both Hexus and over phone, happy with item, delivered with good packaging. Nice work. :cool: |
|
poozle
2 Apr 2008, 10:37 a.m. |
Category Storage Manufacturer Seagate Price GBP 58.41 Description 250G SEAGATE ST9250827AS SATA |
Pricing
Buy again
Shipping
Customer Service |
Yet another good order from Scan, order sat, arrived Tuesday, even with free delivery! Only problem was it turned up on today only on Monday after my order had been processed... Can't be helped though. |
|
Vroomparrot
27 Mar 2008, 8:55 a.m. |
Category Peripherals Price GBP 29.25 Description Saitek Eclipse II Keyboard |
Pricing
Buy again
Shipping
Customer Service |
No problems at all. Very nice keyboard too. |
|
koocha
27 Mar 2008, 12:57 a.m. |
Category Storage |
Pricing
Buy again
Shipping |
Again, can't fault them |
|
koocha
27 Mar 2008, 12:56 a.m. |
Category System RAM |
Pricing
Buy again
Shipping
Customer Service |
Top class once again |
|
p4ul
13 Mar 2008, 6:47 p.m. |
Category Chassis Manufacturer Cooler Master Price GBP £97.40 Description Cooler Master RC-1000 Cosmos case |
Pricing
Buy again
Shipping
Customer Service |
I ordered a coolermaster cosmos case and a couple of other things from scan on tuesday evening and they were deliverd early on thursday morning. Items received in perfect condition. Very good service from scan again! :) |
|
Clockwork_killa
10 Mar 2008, 5:41 p.m. |
Category Operating Systems |
Buy again |
Bought an oem copy of vista and a fan controller. I was expecting some issues due to the vista OEM licensing agreement, and the fact I was trying to buy it with just a fan controller, but there were none whatsoever. Great service as usual |
|
Clockwork_killa
10 Mar 2008, 5:38 p.m. |
Category Miscellaneous |
Bought some dvds and a box of cases, as usual, no problems and it arrived within a day. | |
|
konigen
8 Mar 2008, 3:23 p.m. |
Category Computer Systems Price GBP 400.00 Description System Components |
Pricing
Buy again
Shipping
Customer Service |
Ace. |
|
Oldjim
4 Mar 2008, 5:08 p.m. |
Category Miscellaneous |
Pricing
Buy again
Shipping
Customer Service |
Ordered multiple components for new build all in stock.except for DVD Writer - advised that receipt from manufacturer hadn't happened - changed item on Saturday - shipped Monday Funny problem with the motherboard system fan header - raised it with Scan and after a short exchange of emails realised that the problem was an undocumented automatic system fan control (the motherboard doesn't have a fan) so using that connector for a 120mm case fan didn't work as it wouldn't start. Excellent technical support and very quick responses to sales queries. As usual I wonder if Scan have shares in bubble wrap |
|
pepsi_max2k
28 Feb 2008, 7:58 p.m. |
Category Mainboards Manufacturer Gigabyte Price GBP ~£50 Description Mobo, Memory, DVD Drive |
Pricing
Buy again
Shipping
Customer Service |
Purchased a number of items over christmas, all are still functioning well. The only problems were as follows: 1) There was a backlog over christmas meaning my first order was delayed a week. My second order placed not long after wasn't delayed at all. :P 2) My second order was placed over the weekend. I didn't notice it at the time, but Scan make no records of orders available over the weekend. I didn't recieve any email confirmation, even of having placed an order, and my account showed no record of any orders. Because of this I went ahead and placed a duplicate order thinking the original had failed, but still gained no feedback as to the order being placed other than during the order process. Come monday, I found that both orders had been accepted successfully and had to email Scan customer support to cancel one. This was done so very quickly and successfully but it would have helped it they at the veryr least emailed a confirmation of an order being made through the site. Every single other web site I've ever purchased from does this, automatically, within minutes of placing the order. Why Scan can't do this over the weekend, even when staff are at home, is beyond me. But never mind... And that was about it. My DVD / Ram arived freezing cold having been stuck in the back of a van presumably all night over winter, but it's not an issue for me. Maybe if someone purchased temperature sensitive equipment it might be a problem but not really Scan's fault, more the delivery company's. The original producs were the cheapest I'd found online in the UK due to being on special offer, and although their regular prices are a little higher than elsewhere I'd deffinately purchase special deal stuff again. Haven't had to RMA anything so couldn't comment on that side... Oh and, one more thing. Scan's forum staff on the Hexus site are a little, erm... self assured sometimes. Maybe it's just me but there have been times when they've seemed to show dispespect towards customers when they've raised isues. I guess they assume the customer isn't always right, although even when they are it seems to take them 2 forum thread pages, legal quotes, manufacture's technical specifications and help from others (myself included) to make them realise there's really a problem, and even then only refund half the buyer's cost. Maybe it was a one-off, but it don't fill me with confidence. Would it be so hard to assume they're right and treat them nicely however they behave? |
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stroberaver
28 Feb 2008, 3:51 p.m. |
Category Graphics Manufacturer XFX Price GBP 169 Description nVidia 8800GT |
Pricing
Buy again
Shipping
Customer Service |
Prompt despatch and delivery as usual from Scan. |
|
johnakajohn
21 Feb 2008, 5:11 p.m. |
Category Flash Memory |
Ordered two usb memory sticks, chose the wrong address, Scan changed my delivery address just in the nick of time. | |
|
chudley
19 Feb 2008, 6:12 p.m. |
Category Miscellaneous |
Pricing
Buy again
Shipping
Customer Service |
After a mishap with the payment (my fault) the issue was resolved very quickly and easily, and my original delivery date was still met even after nearly 24 hrs of the mistake. Once again great service from Scan:) |
|
johnakajohn
17 Feb 2008, 9:35 a.m. |
Category Storage |
Goods arrived when promised, wasn't 100% sure about the choice of outer packaging but the drive was well wrapped and appears to be fine. | |
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merdat
16 Feb 2008, 9:13 a.m. |
Category Chassis Manufacturer Cooler Master Price GBP 50 Description CASE CM 690 plus power supply |
Pricing
Shipping
Customer Service |
CM690 case and Power supply both arrived ok -great result once again. |
|
s_kinton
15 Feb 2008, 2:27 p.m. |
Category Mainboards |
I bought a Q6600, Abit IP335, Scythe Mine and a few other bits. I ordered at 10:45am on Thursday and the items arrived the next morning - can't fault that! Free delivery too... | |
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koocha
13 Feb 2008, 12:22 a.m. |
Category Peripherals |
Pricing
Buy again
Shipping
Customer Service |
Ordered a 22" AG Neovo monitor on today only and a Sharkoon QuickPort. Perfect transaction. |
|
Salazaar
12 Feb 2008, 12:55 p.m. |
Category Overclocking and Cooling Price GBP £30 Description Thermalright Ultima 120 Extreme |
Pricing
Buy again
Shipping
Customer Service |
I bought a Thermalright Ultima 120 Extreme and a fan, and as usual the entire shopping experience was a pleasure. |
