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Micro Direct

Web Site http://www.microdirect.co.uk
Address 275A Upper Brook Street
Manchester
M13 0HR
Telephone Numbers Sales: 08704 444456
Email Addresses Customer: tech@microdirect.co.uk
Sales: sales@microdirect.co.uk
Company Representative(s)

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 37
Average Overall Rating
3.43
Pricing and Products
4.30
Shipping and Packaging
3.59
Customer Service
2.70
Return Merchandise Authorisation (RMA)
2.91
Web Site
3.50
Chances you would buy again from this retailer
3.38
Overall Score 127
HEXUS Ranking 10

Ratings Received

Reviewer Details Ratings Comments
Aaron
31 Aug 2004, 10:21 a.m.
Category
Miscellaneous
Price
GBP 500
Description
AMD A64 3500+, Asus S939 mobo, Corsair RAM, PSU, FFD
Pricing
Buy again
Shipping
Customer Service
Microdirect is one of those companies like Overclockers.co.uk where everything seems fine with the company until something goes wrong. Their prices and stock attracted me to their website and I ordered £500-worth of various bits at 9am on Thursday. It was a bank holiday that weekend and I thought it would be nice to build everything over the weekend, so I went for the expensive \"pre-noon next day guaranteed\" delivery option. Naturally, it never turned up on Friday. I spent the entire afternoon trying to get through to someone at Mircodirect to get a courier tracking number for my order, since they don\'t automatically send the number out via e-mail or list it in your order history online. Finally at around 4pm I got through to their sales number (the customer service number obviously wasn\'t being manned by anybody) and got the tracking number. I phoned up the courier firm and they didn\'t pick up all afternoon either. Finally on Tuesday the next week, I manage to get ahold of someone at the courier company and it turns out that the incompetent delivery driver couldn\'t find my company\'s main office. The parcel finally gets delivered that day. I can understand that sometimes courier firms can be a little unreliable but the fact that it took so much effort to speak to someone at Microdirect is unforgivable. Avoid.
DaKid
20 Aug 2004, 5:40 p.m.
Category
Games
Price
GBP 1350
Description
Full system ... A64 3500+, Antec Sonata case, A8V Deluxe Mobo, 1Gb Geil Value RAM, X800XT, SB Audigy 2 ZS, Creative T7700 Speakers .... etc
Pricing
Buy again
Shipping
Customer Service
Just bought near enough a complete system from Microdirect after having a few problems with Overclockers.co.uk I\'d decided my system entirely from Overclockers.co.uk\'s site so I had to make a few alterations, but even comparing my final system from Microdirect with direct equivalents from Overclockers.co.uk I still saved £150. Price from overclockers including VAT = £1,500 ... price from Microdirect incl VAT = £1,350. Pricing very good! I had an X800XT from Gigabyte in my order. With the shortage they also had problems, but they kept me pretty up to date and after I\'d been waiting a week and having missed two promised delivery dates - because Gigabyte simply hadn\'t provided the cards they\'d ordered directly from them - the person who I had been dealing with (Andrew Horkan - top bloke!) said that an Asus had come in and he would ship that instead for the same price (normally £20 more)! All in all, very little to fault them on. I also used them before a few years ago and was pleased with them then. Glad to see nothing has really changed. The only tiny niggle was the slow responses occasionally, but in the grand scheme of things that matters little to me :)
Byatt
7 Jul 2004, 3:50 p.m.
Category
Storage
Price
GBP 53
Description
NEC 2510A
Pricing
Buy again
Shipping
Bought a black NEC2510A from MD with 1-3 day delivery - cheapest price available (special offer) arrived next day.
hax
2 Jun 2004, 1:19 a.m.
Category
Mainboards
Manufacturer
abit
Description
Abit IC7-G i875P Canterwood
Pricing
Buy again
Shipping
Customer Service
Well what can I say only stick with what you know, this is the one & only time I\'ve shopped away from Scan & the last! the returns customer service don\'t come within a 1000,000 miles of Scan the words sorry mate come to mind!
Howard
1 Jun 2004, 3:04 p.m.
Category
Miscellaneous
Manufacturer
Thermaltake
Price
GBP 55
Description
Thermaltake Silent Purepower 480W
Pricing
Buy again
Shipping
Customer Service
Bought my PSU from them not long ago. Delivery was quick, and the site is nicely laid out :)
aeonf242
7 Mar 2004, 1:55 p.m.
Category
Small Form Factor
Manufacturer
Shuttle
Price
GBP 185
Description
SN85g4
Pricing
Buy again
Shipping
Customer Service
Ok website, good special offers.
TiG
13 Jan 2004, 2:30 p.m.
Category
Displays / Monitors
Price
GBP 348
Description
Hyundai q17S
Pricing
Buy again
Shipping
Customer Service
Just purchased the Hyundai Q17S, cheapest place I could find - order was placed Friday afternoon 4pmish and i\'d recieved goods Tuesday 10am. Delivery came in a very well shrink wrapped box which was delivered in perfect condition. LCD had no Dead Pixels and its well worth the money. :cool:
Hwulex
4 Dec 2003, 1:07 a.m.
Category
Miscellaneous
Manufacturer
ATi Technologies
Price
GBP £999999
Description
Too many to name
Pricing
Buy again
Shipping
Customer Service
MicroDirect is my local computer store, and have such, have been shopping with them for over four years now. My early experiences weren't great, I had a gfx card & mobo compatibility problem, and at first, they were reluctant to exchange, but a call to trading standards soon put pay to that problem. In recent years however, they have been excellent. Always carrying a good range of products, at excellent prices (even better with student discount, or a trade account ;)), and are always well stocked. I've not had to return anything to them in over three years now. I'm not sure if this is a good or bad thing. Great, my products all still work, but it means I've not had a chance to test their RMAing service. As it's my local store, I really couldn't comment on shipping, nor could I care much for the web site. I use it to occassionally find stuff when my (conveniently emailed) trade list isn't to hand, and find it easy to navigate. Unfortuantely - and despite generally knowing nothing about computers - the guys at the counters in there are so far up their own arses, they're in danger of choking themselves, but the guys at collection are always friendly and polite, and are a pleasure to do business with. Long may the good service continue.
supercool
3 Dec 2003, 6:36 p.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
Not had any problem ordering from MD, their prices are usually inline with others, but sometimes they can take a while to reply to your questions.
XTR
29 Nov 2003, 2:28 a.m.
Category
Chassis
Manufacturer
abit
Price
GBP £78
Description
Abit NF7-M
Pricing
Buy again
Shipping
I have bought numerous bits and pieces from microdirect within the past week. Very good delivery times, but poor packaging of the unbranded computer case. This isn't entirely microdirect's fault as all unbranded computer cases use poor packaging and this is just shipped on. :wow:
aeonf242
22 Nov 2003, 1:09 p.m.
Category
Small Form Factor
Reasonable prices, the websites a bit odd and contact is sometimes difficult
Austin
22 Nov 2003, 4:10 a.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
Poor customer service, not as bad as Ebuyer but then the products aren't as diverse nor well priced as Ebuyer. Heard too many bad things to ever use them.
Gordy_Hand
21 Nov 2003, 8:58 p.m.
Category
Small Form Factor
Pricing
Buy again
Shipping
Customer Service
They are always very good on price with the shuttles , the after sales support I've had for rma's has been good.
alexfinch
21 Nov 2003, 8:26 p.m.
Category
Mainboards
Had an RMA with them and took a while to get sorted, but have noticed that their prices are extremely good for certain products.
Pigboy
21 Nov 2003, 3:53 p.m.
Category
Storage
Price
GBP 1000
Pricing
Buy again
Shipping
Customer Service
Ive bought from MD quite a few times and spent well over £1000 to date. There customer service could do with tidying around the edges but product range and prices are good.
cky2k
21 Nov 2003, 2:11 a.m.
Category
Small Form Factor
Manufacturer
Shuttle
Description
shuttle sg
Pricing
Buy again
Shipping
Customer Service
My personal experience with these guys was smooth and good. recieved no problems at all, however, i've heard from other people (and read on forums etc) that they are really bad at handling returns and RMA the do have REAL good prices on hardware on the weekends -see the "click the clock" deals they offer on the weekends, especially on shuttles and hard drives!
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