Micro Direct
| Web Site | http://www.microdirect.co.uk |
| Address |
275A Upper Brook Street Manchester M13 0HR |
| Telephone Numbers | Sales: 08704 444456 |
| Email Addresses |
Customer: tech@microdirect.co.uk Sales: sales@microdirect.co.uk |
| Company Representative(s) |
Trust Statistics
An average rating of 0 in any category indicates that no ratings have been given
| No Of Ratings Received | 37 |
| Average Overall Rating |
3.43 |
| Pricing and Products |
4.30 |
| Shipping and Packaging |
3.59 |
| Customer Service |
2.70 |
| Return Merchandise Authorisation (RMA) |
2.91 |
| Web Site |
3.50 |
| Chances you would buy again from this retailer |
3.38 |
| Overall Score | 127 |
| HEXUS Ranking | 10 |
Ratings Received
| Reviewer | Details | Ratings | Comments |
|
daveham
9 Oct 2008, 7:58 p.m. |
Category Chassis |
Pricing
Shipping
Customer Service |
Bought a case that was incorrectly described. Took nearly a month to get money refunded. They still haven't refunded postage. Almost impossible to get through on phone. emails ignored or not read properly. Wosrt experience I have ever had with an online company's customer services |
|
GSte
5 Dec 2007, 11:36 a.m. |
Category System RAM Description Crucial Ballistix PC8500 |
Pricing
Buy again
Shipping
Customer Service |
All arrived opened so sent back for refund, RMA took only 1 day to process, refund hit my card 3 days later, excellent. |
|
Bigman
2 Oct 2007, 10:26 a.m. |
Category CPU Description Intel C2D E6750 / 2GB OCZ Reaper RAM |
Pricing
Buy again
Shipping
Customer Service |
Bought Intel C2D E6750 and 2GB OCZ Reaper RAM. Well packaged, super quick delivery - no complains! |
|
Papa Lazarou
15 Jun 2007, 1:08 a.m. |
Category System RAM Manufacturer GeIL Price GBP 55 Description 2gb PC6400 DDR2 |
Ordered items Friday morning, arrived on Monday using the standard delivery option. Good prices and product range. Would use again :cool: | |
|
frazered
28 Apr 2007, 9:06 a.m. |
Category Storage |
Pricing
Buy again
Customer Service |
bought a hdd, cpu cooler and some fan controllers from md. I always pick up in store so very smooth and easy:) usually very good prices and they exchanged the cpu cooler no problems |
|
notsobig
7 Nov 2006, 10:04 a.m. |
Category CPU |
Pricing
Buy again
Shipping
Customer Service |
Ordered 4000+ oem on weekend, got it on tuesday which I reckon as quick service. Packaging was one of the best everything is properly sealed with plenty of bubbles. Very satisfied with this first purchase from them:) A+++ |
|
Shaithis
26 Oct 2006, 11:33 a.m. |
Category Graphics Manufacturer Sapphire Price GBP 422 Description Sapphire Radeon X1900XTX |
Pricing
Buy again
Shipping
Customer Service |
The card died after 6 weeks, I then sent it back for RMA. They took 30 WORKING days to send a replacement.....The replacement then died within 2 weeks of receiving it and I had to RMA that.......7 weeks later I am still waiting for the next replacement. Customer Service with this company is completly non-existant. |
|
Clunk
12 Aug 2006, 11:57 a.m. |
Category Mainboards |
Bought a motherboard and a few small items and things went fine, delivery arrived on time (almost didnt, but that was amtracks fault), overall, pretty painless, the real time email status update thing was about 12 hours out of date, but aside from that, great stuff, they had stock when everyone else didnt :) edit: board turned out to be dead, but customer service was brilliant, collected and refunded within the week. no complaints here :) | |
|
Vini
27 Jun 2006, 9:10 a.m. |
Category Miscellaneous Manufacturer Antec Price GBP £31 Description Antec SLK3000B |
Pricing
Buy again
Shipping
Customer Service |
Ordered a Case & Pioneer 111d on Friday, skimpt on the delivery choice and went for 'no rush super saver vini's a cheapskate' shipping and was told to expect despatch on Tuesday the 27th. I was suprised to learn that not only had they despatched friday, but Amtrak were good/sensible enough to leave the parcel with neighbours when they tried to deliver on Monday. Awesome. |
|
jonny4288
9 Feb 2006, 9:20 a.m. |
Category Mainboards Price GBP 70 Description Foxconn microAtx 6150 chipset |
Pricing
Buy again
Shipping
Customer Service |
AS always microdirect transactions have gone smoothly for me,:) |
|
Herulach
27 Jul 2005, 4:35 p.m. |
Category Displays / Monitors Manufacturer LG Price GBP 323 Description LG L1980Q |
Pricing
Buy again
Shipping |
Monitor arrived promptly when they said it was, price was good too. Although they do appear to do the whole, pay for next day or we\'ll take two days to dispatch thing. |
|
uncle bob
1 Apr 2005, 1:25 p.m. |
Category Displays / Monitors Manufacturer ViewSonic Price GBP 234 Description Viewsonic VP171B-2 |
Pricing
Buy again
Shipping
Customer Service |
Just want to add my comments here to warn prospective customers Been a customer for several years and MD have had a couple of grand out of me and a bit more from friends & family and I\'ve had no reason to contact them or deal with their customer services... until this week. Ordered a Viewsonic VP171B-2 8ms TFT on the Sunday and on the Tuesday a VP171B 16ms TFT was delivered. No problem I thought, someone in the warehouse has picked the wrong model - I\'ll just email them and sort it out. It\'s now over 10 days since they delivered the wrong monitor and I\'m still trying to sort it out - they won\'t answer the phone and it seems as if they only do emails once a day, they\'ve got the old monitor back and having said yesterday at 5pm that they would send a replacement out today (they had 2 left) they\'ve emailed today and said they have sold out! I\'ve sent an email asking for the silver version instead (which does show as in-stock) but no reply as yet... I will never, ever buy from MD again! Needless to |
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daymonkey
9 Mar 2005, 3:52 p.m. |
Category Miscellaneous Price GBP 50 |
Pricing
Buy again
Shipping
Customer Service |
Bought a couple of bits from md (paxmate, couple of akasa ambers, headset) ordered them 30 mins later they were despatched, i was even more pleased when they arrived next day when i was quote 2-3 days. Everything was there, all worked TOP STORE will buy from them again :P |
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OBorg
30 Dec 2004, 3:48 p.m. |
Category Mainboards |
Pricing
Buy again
Shipping
Customer Service |
Bought a motherboard which was DOA, return postage cost me £10 and the RMA took a week. The replacement wasnt sent to the delivery address I specified but to my billing address, where the delivery company handed it over to the first person they saw - who wasnt me but my theiving chav neighbours. Theft was reported to the police and the item later recovered but held for evidence. MicroDirect refused to accept any responsibilty or offer a replacement or refund and never even said sorry. This lot would have to be paying me before I used them ever again! |
|
*mat-ster*
25 Dec 2004, 2:25 a.m. |
Category Chassis |
Pricing
Buy again
Shipping
Customer Service |
Well, placed an order for an Antec P160 case, PSU and side window. Got a 15 inch Monitor delivered instead of the case, took ages to contact someone to arrange for pick up and drop. Being honest Matt explained that they had delivered one of the items incorrectly (paperwork and Amtrack labels all correct!) and asked them to deliver the Case and take away the monitor. I wonder how Microdirect measures customer satisfaction? To give them credit they did arrange for the monitor to be picked up and the case to be dropped off...but this took forever on a 0870 phone line got cut off several times! I willl not be using them again, I did not like the website design. All items arrived in good condition. |
|
malphadour
16 Dec 2004, 12:02 a.m. |
Category Mainboards Description Too numerous to mention |
Pricing
Buy again
Shipping
Customer Service |
I am lucky that I live 2 miles from Microdirect. I would never use their web based service as its reputation (I have friends with first hand experiences) is very very bad. The new web site layout is rubbish (their old one was brilliant!!). I use them because they are very very well priced on the majority of components (except graphics cards) and I always deal face to face. I have had several faulty products from them (you do when you buy approx 100 items per year) and they now no not to mess with me when I say something is faulty, however this has taken many protracted visits and conversations to iron out, and generally their service for faulty parts is very poor, and comes across as ignorant and condiscending. I have actually snapped a motherboard in the shop in front of other customers when they refused to swap it saying that it worked, even tho the board had no post and they would not actually prove to me that it worked. If you ae an inexperienced buyer, do not go here as they wil offer very little advice or assistance, stick to osmewhere like PC World (I am serious) where the goods amy cost a bit more, but you can get advice that means something and they actually know the meaning of service and will talk to you, not dismiss you. |
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m@tt
3 Dec 2004, 11:25 a.m. |
Category Small Form Factor Manufacturer ASUSTeK |
Pricing
Buy again
Shipping
Customer Service |
You only find about a company when something goes wrong, Microdirect have failed to responed to email, they leave you on hold for ages and totally fail to abide by the The Sale of Goods Act. Unless you want to have to issue court proceeding against a company to get your money back, I would recommed you bought elsewhere. |
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Gordy_Hand
1 Dec 2004, 9:54 a.m. |
Category Small Form Factor |
Pricing
Buy again
Shipping
Customer Service |
15 days and another phone call to amtrak shows that they havent sent out the order again. I quick phone call to microdirect shows that yes they haven\'t sent it out at all. The person Stuart was very helpful and apolegetic but its not good enough that I\'ve waited this long because of their mistake. Fingers crossed for tommorow but I\'m not holding my breath. |
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Gordy_Hand
26 Nov 2004, 4:01 p.m. |
Category Small Form Factor |
Pricing
Buy again
Shipping
Customer Service |
I have spent a lot of money with microdirect and up till now they have been fine. However this order has been a total shambles from start to finish. I made two orders one on the 14th(sunday) and one on the 15th(Monday) , they both arrived on the same day the 16th , but the second order was missing the shuttle barebones I ordered. I rang them up straight away and spent 20mins on hold before finally speaking to some1. I explained the situation and they said they would have to speak to dispatch to find out what happened and they would ring me back. I had to return call so I rang them next day to hear the same response. again no phone call back. On the third day I read the poor girl the riot act on the phone telling her it was unacceptable and that I had let down clients because of their poor service. She was very helpful and sorted things out stating that they would send a shuttle out that day. I pointed out that it wouldnt get to me by friday(as it was now friday) and that I was going to be away for the following week so wouldnt be there to accept the parcel so could they send it out as a saturday delivery as they had messed me around so much. They wouldnt without a £25 charge which I refused. Its now a week later , I\'ve got back to no card from amtrak and when I rang them they say they would have returned the item to microdirect after two days!!!! So here I am 2 weeks after my order with no shuttle. I rang them again just now and they are sending out another shuttle which will get it god knows when. This is the very last time I will use this store. |
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Flakvin
9 Oct 2004, 9:22 a.m. |
Category Chassis Manufacturer Antec Price GBP 80 Description Antec Performance One P160 Case |
Pricing
Buy again
Shipping
Customer Service |
Ordered an Antec P160 Case on tuesday 21st sept, asked for \'Priority Next Day Delivery\'.... case didnt arrive until the following tuesday (28th sept). Bloody great that is. :mad: Also, the website doesnt update the status of the order, for weeks after the order actually arrives?!?! :confused: |
