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Kustom PCs

Web Site http://www.kustompcs.co.uk
Address 56 Fort Street
Ayr
KA7 1DE
Telephone Numbers
Email Addresses Customer: service@kustompcs.co.uk
Sales: sales@kustompcs.co.uk
Company Representative(s) GraemeKustom

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 89
Average Overall Rating
4.79
Pricing and Products
4.24
Shipping and Packaging
4.72
Customer Service
4.78
Return Merchandise Authorisation (RMA)
4.74
Web Site
4.23
Chances you would buy again from this retailer
4.72
Overall Score 426
HEXUS Ranking 4

Ratings Received

Reviewer Details Ratings Comments
BUFF
29 Mar 2006, 12:04 a.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
Still 1 of the best suppliers imo & great for the modding type supplies. Service is exceptional, never had to RMA anything but from others' reports it's exceptional too.
kempez815
25 Mar 2006, 2:52 a.m.
Category
Graphics
Manufacturer
Connect 3D
Price
GBP 40
Description
ATI 9600XT, compressed air, case etc etc
Pricing
Buy again
Shipping
Customer Service
I buy a lot from Kustom but they seem to be going downhill I'm afraid. Packaging was....ok...a bit meager. "B" Grade items in pretty tatty state (not as described) and nowadays they take an age to deliver! Guys I really feel ya need to get some mroe staff in and expand a bit! :(
Clunk
20 Mar 2006, 11:52 p.m.
Category
Chassis
bought a case, some fans and a controller, and they were with me in less than 24 hours. a couple of weeks later, i had a couple of faulty items (fan and controller), and they replied to my email within an hour, sent me an rma number and 2 days later, i had the replacements and a refund on the postage. fantastic :)
b0redom
11 Mar 2006, 3:16 p.m.
Category
Peripherals
Pricing
Buy again
Shipping
Customer Service
Bought a waterblock and some fittings on the recommendation of the owner. The fittings do not physically fit into the block. Very disappointed - what a waste of time. :worried: Have been offered a refund, but now I won't be able to have a working PC until I can get parts from another supplier. :mad::mad::mad:
Alan1
28 Jan 2006, 4:40 p.m.
Category
Mainboards
Pricing
Buy again
Shipping
Customer Service
As usual, excellent service from Kustom PCs. From inquiry through to delivery, prompt and accurate and briliantly packaged. Would always use this e-tailer when possible.
theuncharmed
13 Jan 2006, 7:36 p.m.
Category
Thermal Control
Price
GBP 34
Description
SilenX 120mm fan
Pricing
Buy again
Shipping
Customer Service
As always Kustom rock. Order at like 3, confirmation email by 4, arrived next day before 9. These guys cannot be touched! :cool:
koolpc
19 Dec 2005, 7:53 p.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
Kustompcs. Waw! Fantastic company with a superb team of guys working there. Always willing to help with questions and a top notch after sales service. What more could i say? 10 out of 10 for Kustompcs.
kushtibari
7 Dec 2005, 2:21 p.m.
Category
Mainboards
Manufacturer
DFI
Price
GBP 82
Description
SLi-DR
Pricing
Buy again
Shipping
Customer Service
Excellent, personal service. I've bought a couple of times from them now and haven't dealt with anybody better.
Slamdog
15 Nov 2005, 3:54 p.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
well, the guys at Kustom come up trumps again. Bought a few bits and peices for a case mod and as usual, fast delivery in perfect condition.:cool:
GingerNinja.net
10 Oct 2005, 3:14 p.m.
Category
Miscellaneous
Description
Lots of modding stuff inc. a spray-paint mod for my case - go GINGER CASE!
Pricing
Buy again
Shipping
Customer Service
Bought shed loads of stuff from Kustom PCs last Christmas and I have to say that Graeme goes beyond the call of duty. Fantastic service. Generally, if I cannot get it from Scan or KustomPCs, I don't bother!
yamangman
2 Oct 2005, 2:55 p.m.
Category
Miscellaneous
Pre sales support was good and swift, unlike most companies who would ignore you entirely. Products come with a decent, custom description, whereas most other sites just copy and paste the blurb from the manufacturer. The website has much room for improvement however. Other than that, highly recommended.
Tarinder
20 Sep 2005, 9:11 p.m.
Category
Games
Pricing
Buy again
Shipping
Customer Service
Very nice. Came nice and fast :p
cadlon
9 Sep 2005, 1:48 p.m.
Category
Thermal Control
Pricing
Buy again
Shipping
Customer Service
Excellent Service,
davidstone28
7 Sep 2005, 11:08 p.m.
Category
Thermal Control
Description
Various PC parts
Pricing
Buy again
Shipping
Customer Service
Very very difficult to think of a more exceptional internet retailer on the web in terms of product knowledge, helpfulness, and customer service. Good range of products. Have ordered from them loads of times, and not a single problem. Great bunch running that sales team too who seem genuinely interested in finding you the correct product.
ikonia
1 May 2005, 9:03 p.m.
Category
Mainboards
Manufacturer
ASUSTeK
Price
GBP £400
Description
box of stuff
Pricing
Buy again
Shipping
Customer Service
bought a box goodies including motherboard and cpu and some case tidy stuff. The guys there are the best ! most helpful on the planet, and provide excellent customer service. really friendly and just a great shopping experience.
Alan1
3 Apr 2005, 11:59 a.m.
Category
Games
Description
Sony Vaio A295HP
Pricing
Buy again
Shipping
Customer Service
Needed a specific laptop very quickly and delivery address not same as payment address. Although not one of their stock items, they sourced it at a few pounds more3 than the best price I could find, got it in and to my door faster than the regular stockists could. When I went to buy an extended warranty from the manufacturer, their web site wouldn\'t take the order but Kustom got it in and posted to me for less money than the manufacturer\'s web site charged and did it all in 2 days. Top service and the highest rating here of any company with more than a handful of votes.
RabH
15 Mar 2005, 9:59 p.m.
Category
Miscellaneous
Price
GBP 775
Description
Neopower 480,a8n sli del,dvd-rom,samsung spinpoint 160gb,cordless keyboard & mouse,radeon x850xt, some other small bits
Pricing
Buy again
Shipping
Customer Service
why can`t all companies be like this. 24 hours from order to delivery. would recommend them to anybody:D
Firelord-UK
15 Feb 2005, 9:55 a.m.
Category
Chassis
Manufacturer
Lian Li
Price
GBP 85
Description
Lian Li PC6077
Pricing
Buy again
Shipping
Customer Service
These guys are also on my xmas card list! They are an exceptional bunch whose main aim is to please people. Would buy from them out of principe :) A classss
Conrad
10 Feb 2005, 5:41 p.m.
Category
Thermal Control
Description
Artic Cooling Silemcer
Pricing
Buy again
Shipping
Customer Service
Nice range of products at good prices and excellent service to boot ;)
dalem
1 Feb 2005, 9:26 a.m.
Category
Games
Pricing
Buy again
Shipping
Customer Service
I wanted to place one large order for several things, not all of which were in stock. Kustom set up a custom order for me and held the order til everything was ready to go - and were friendly and helpful throughout. It\'s nice to see kustom still doing that bit extra for customer service. For those who would moan about some slightly higher prices, I would say it\'s buying you service and support worth a hell of a lot more.
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