eBuyer
| Web Site | http://www.ebuyer.com |
| Address |
Ebuyer (UK) Ltd Howden East Yorkshire DN14 7UW |
| Telephone Numbers |
Customer: 0845 1461720 |
| Email Addresses | |
| Company Representative(s) |
Trust Statistics
An average rating of 0 in any category indicates that no ratings have been given
| No Of Ratings Received | 134 |
| Average Overall Rating |
3.56 |
| Pricing and Products |
4.38 |
| Shipping and Packaging |
3.61 |
| Customer Service |
2.95 |
| Return Merchandise Authorisation (RMA) |
3 |
| Web Site |
3.72 |
| Chances you would buy again from this retailer |
3.62 |
| Overall Score | 477 |
| HEXUS Ranking | 3 |
Ratings Received
| Reviewer | Details | Ratings | Comments |
|
sheepshaver
30 Jan 2004, 1:05 p.m. |
Category Chassis Price GBP £35 Description 2 X JNC ATX Cases |
Pricing
Buy again
Shipping
Customer Service |
Bought 2 JNC cases at a great price for friends.They arrived in pieces ... not surprisingly with only a thin piece of polystyrene packaging on the front and back panel.Phoned their customer service department,kept on hold for 20 mins and eventually got through to a helpful lady.She arranged to have them picked up.Because I was in a hurry to get the cases I ordered another 2 .. this time using priority postage(next day).Three days later I\'m still waiting so once again onto the phone (on hold for 23 mins this time).I managed in the end to get my priority postage refunded.So I still have to take delivery of the cases yet ... I wonder if they will arrive in one piece? So I guess overall .. great prices and items but let down by a slow customer service and the couriers they use.:worried: |
|
seacroft
9 Dec 2003, 10:27 p.m. |
Category Miscellaneous |
Pricing
Buy again
Shipping
Customer Service |
The bagain basement of IT stores. Fantastic place.... IF 1) the stuff you want is in stock and 2) you NEVER have a problem wtih it. |
|
MiggyMan
8 Dec 2003, 11:48 a.m. |
Category Miscellaneous |
Pricing
Buy again
Shipping
Customer Service |
Used ebuyer 5/6 times so far an no real problems, to date i've spent over £850 with them so i do rather trust them :) Thus far i've bought 1 x UDMA100 raid card 1 x USB 2.0 card 2 x USB mini hubs 2 x Cat 5 Economisers 6 x Fan cooled HDD racks 2 x Hard drives 1 x WinTV PVR card 1 x DVD-Rom drive Think i'll be going there again as well :D |
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supercool
3 Dec 2003, 6:30 p.m. |
Category Miscellaneous |
Pricing
Buy again
Shipping
Customer Service |
Never had any major problems with ebuyer, once they sent out the wrong item but that was quickly rectified the next day and the let me keep the the wrong item since it was their mistake. A lot of people complain about their RMS system, but I RMA'd something the other week, and from making the RMA request to the money being refunded to my creditcard took [b]less[/b] than 24 hours! |
|
Lexeus
3 Dec 2003, 6:23 p.m. |
Category Miscellaneous |
Pricing
Buy again
Shipping
Customer Service |
I think the best way to sum ebuyer is by looking at their postage system. Standard delivery is about a week, and its cheap. Ebuyer is for if you want something, you want it cheap, and when it gets to you doesn't matter. There things are usually reasonably well packaged, and when the driver isn't a real ******* (out of ebuyer's control ;) ) there delivery is not bad. If you want something simple and cheap use buyer ! :) |
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Seal
1 Dec 2003, 6:57 p.m. |
Category Miscellaneous |
Pricing
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Shipping
Customer Service |
Bought alot of stuff from eBuyer, theyre ok, not too bad, good order tracking but sometimes a little inconsistent with deliverys and occasionaly they have forgotten to include certain items, problems solved reasonably well. |
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Big Kev
1 Dec 2003, 1:14 a.m. |
Category Miscellaneous |
Pricing
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Shipping
Customer Service |
I ordered a monitor from them and took a day off work to take delivery. The monitor never turned up, so I called them, only to be told they hadn't processed my order as there was a problem with my address, they didn't bother to call me. I sorted that out over the phone, took the next day off, still no joy, so I called them again. This was still not sorted out, but I was assured this would be delivered the next day. I took yet another day off and it still didn't turn up. I called them and they basically didn't give a damn, so I cancelled the order. One of the most feeble retailers I've ever encountered. |
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XTR
29 Nov 2003, 2:25 a.m. |
Category Miscellaneous Price GBP £20 Description Case Modding |
Pricing
Buy again
Shipping |
Never been a fan of Ebuyer, but lately i've started seeing some real bargains on the site. I ordered some cathodes, LED fan's from Ebuyer just a few days ago, and they arrived 2 days later. Not bad, but I also ordered from Microdirect at the same time and the hardware i ordered from MD, came the day before. They beat ebuyer :) :clock: |
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Spunkey
25 Nov 2003, 2:10 p.m. |
Category Miscellaneous |
Pricing
Buy again
Shipping |
I've bought a few cheapo bits from eBuyer (modems, floppies, keyboards) as they were the cheapest i could find. Good quality stuff (considering the price) and well packaged. Would definately buy from them again - although they're site is a pain to get around, remember your product reference numbers! :P |
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RoganJosh
25 Nov 2003, 11:56 a.m. |
Category Miscellaneous Manufacturer MSI Description Mobos: KT4 Ultra, K7N2 ILSR Delta x2, GF4 4200 (albatron) 19inch Monitor (samsung) and loads more besides |
Pricing
Buy again
Shipping
Customer Service |
The prices seem great until you include the shipping cost (to Northern Ireland) You really don't want to have to RMA stuff unless you have the patience of a saint - 4 weeks was my record. Enotes seemed a novel idea when it worked, but you have to remember there's a human at the other end - one whiff of sarcasm or finger-pointing and you can forget about a response. The range at Ebuyer is huge - but unless you're happy paying £20+ for delivery of a stick of DDR to NI - forget about it. |
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BUFF
24 Nov 2003, 1:53 a.m. |
Category Miscellaneous |
Pricing
Buy again
Shipping
Customer Service |
Have bought many times from ebuyer & despite other peoples tales of woe I have never had a problem. Prices are usually amongst the best but not always. Delivery has always been by due date. Only had to use enote once & it took about a week to get an answer. |
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Evil-SpeeD/Speedo
22 Nov 2003, 4:48 p.m. |
Category Miscellaneous |
Pricing
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Shipping
Customer Service |
Made quite a few orders from Ebuyer, had problems on two occasions. Twice I was told i\'d be given a refund on delivery and wasn\'t! Wasn\'t enough to make it worth messing about with though. Got sent the wrong kit one day, but they sent out the item I was supposed to get the next day, and I got to keep the kit sent in error! Though, it was only a cheap naf keyboard I got in error :p. Can\'t compete with their product range though! |
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Aaron
22 Nov 2003, 2:56 p.m. |
Category Miscellaneous |
Pricing
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Shipping |
Usually unbeatable on price but slow delivery and dubious customer service is a letdown |
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xplosive
22 Nov 2003, 2:07 p.m. |
Category Chassis |
Pricing
Buy again
Shipping
Customer Service |
Have bought most items from this supplier and am generally happy with the service. Delivery times seemed to have dropped off in recent times but goods are always delivered by the estimated delivery date. Prices are very hard to beat. Only downside has been my 1 experience with their aftersales care - which is sadly lacking. The eNote system is woeful - which isn't helped by their staff's policy of closing eNotes on every reply - usually when the matter hasn't been resolved. Time taken to reply is also unacceptable at around 2-3 days. Took 5 weeks to get a refund on a DoA case - but in fairness this is the only D0A piece of kit I've received in around 10 systesm worth of kit. |
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aeonf242
22 Nov 2003, 1:07 p.m. |
Category Displays / Monitors |
Very good value on Flatscreens and AGP cards. If it goes wrong and you choose the right product back up support is good. | |
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aeonf242
22 Nov 2003, 1:06 p.m. |
Category Storage |
Good prices but sometimes shoddy goods. | |
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aeonf242
22 Nov 2003, 1:06 p.m. |
Category Chassis |
Cheap and cheerful cases. Some even get to you without being dented! | |
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joshwa
22 Nov 2003, 12:31 p.m. |
Category Mainboards |
Pricing
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Shipping
Customer Service |
I have bought a number of things from Ebuyer over the last year and never had any problems with any of the purchases. Recently though, I bought a PC Chips / Syntax motherboard which had MANY good reviews, and it was cheap (£23 inc vat) so I could upgrade a friends computer cheaply. Well, the first board was faulty, the second board they sent out (RMA went ok) was also faulty. So now I'm going to be ordering a different motherboard. But apart from this issue, there prices are brilliant, postage is really good. Despite what other people have experienced my RMA seemed to go okay. |
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Austin
22 Nov 2003, 4:03 a.m. |
Category Miscellaneous |
Pricing
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Customer Service |
The only retailer I have continuously heard bad things about. Great prices but poor service. |
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alexfinch
21 Nov 2003, 8:24 p.m. |
Category Miscellaneous |
Bought several products from eBuyer and haven't had any problems that haven't been fixed. Would recommend replacing the ticket system with standard e-mail or just replying faster. |
