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Dabs

Web Site http://www.dabs.com
Address Direct House
Wingates Industrial Park
Westhoughton
Bolton
BL5 3XD
Telephone Numbers Customer: 08704 293000
Email Addresses Customer: cs@dabs.com
Company Representative(s)

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 66
Average Overall Rating
3.39
Pricing and Products
3.83
Shipping and Packaging
3.87
Customer Service
2.95
Return Merchandise Authorisation (RMA)
2.98
Web Site
3.41
Chances you would buy again from this retailer
3.16
Overall Score 224
HEXUS Ranking 5

Ratings Received

Reviewer Details Ratings Comments
winactive
4 Oct 2005, 11:35 a.m.
Category
Graphics
Manufacturer
Iiyama
Price
GBP 149.99
Description
nVidia GeForceFX 5900XT
Pricing
Buy again
Shipping
Customer Service
DABS used to get a fair bit of business from me, but prices are not always competitive and delivery costs are about the highest or at best average. I have had many items which have lasted and some which were RMA'ed. The RMA system is a little inflexible and tech support is average at best. However, eventually RMA's were sorted out, no matter when the fault occurred. If it is within warranty, its gets swapped. Website used to be better and occassionally suffers downtime. Have been reluctant to go back, but often use their basket as a comparison when shopping around.
speedy_s
19 Aug 2005, 11:10 a.m.
Category
Displays / Monitors
Manufacturer
Samsung
Price
GBP 1504
Description
Samsung 40" LCD TV LE-40R51BX
Pricing
Buy again
Shipping
Customer Service
Completely appauling customer service,no straight answers and most of the replies seem to be templates anyways, the website is a pain to use and have to switch to IE as it won\'t work with firefox. Delviery status messages are useless as they don\'t give enough information. Extremly disappointed.:mad:
Alistair
9 Aug 2005, 8:01 p.m.
Category
Mainboards
Manufacturer
DFI
Price
GBP 130
Pricing
Buy again
Shipping
Customer Service
Bought a DFI board from them & had to RMA it due to a faulty audio module. I was told 4-6 weeks turn around - It is currently week seven & no replacement or communications from them. This is the first time I have had to deal with dabs for a return & have found them to be unhelpful & rude. I have purchased many things in the past from them but due to this experience, I do not think I will be purchase from them again :mad:
wow.fort
3 May 2005, 3:50 p.m.
Category
Chassis
Price
GBP 85
Pricing
Buy again
Shipping
Customer Service
I have tried Dabs on a lot of orders but more recently have found them to be useless for deliveries. I dont know what goes on with them cos they dont give straight answers, or even any kind of answer. Poor all round I am afraid to say, I wont be going back again.
agi
27 Apr 2005, 7:18 p.m.
Category
Mainboards
Manufacturer
DFI
Price
GBP 115
Description
DFI Lanparty NF4 SLI-DR
Pricing
Buy again
Shipping
Customer Service
I have used Dabs for about 3-4 years. In that time, I have spent in the region of £500,000 with them. The quality of their operation is awe-inspiring. I own a warehouse and ship goods myself and I wish my operation was half as good as these guys. I ordered a DFI mobo from them at 10pm last night (using my personal account, not my corporate one), it was shipped at midnight and it was on my doorstep at 9.30am this morning. That\'s less than 12 hours and this was using their standard delivery (£5 I think?). But this has happened time and time again! I have experienced two problems since I started using Dabs - a DOA HP system and a Netgear switch that died a month after we got it. Kelly Fletcher, a DABS CSR gave us an RMA within 5 minutes and both units were replaced within 48 hours. Keep it up guys.
Hmmmmmmmmmmm
25 Mar 2005, 7:34 p.m.
Category
Mainboards
Manufacturer
Gigabyte
Price
GBP 132.32
Description
GA-K8NXP-SLI
Pricing
Buy again
Shipping
Customer Service
Dabs sent me a second hand motherboard with no cd or manuals and not many cables etc. Now you only see how good a company is when things start to go wrong..... Dabs are slow to respond to emails - and kept emailing me with a useless automated responses. RMA process was ok - and I guess it needs to be with the goods they sell. I will never buy from these again or anywhere that has no phone number to call when it all goes wrong.
sunbeam
21 Mar 2005, 11:47 a.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
::/ I did not experience any difficulties when ordering from dabs.com, one thing to bear in mind though is the email address on this site is no longer valid, you now need to use the contact us section of their website if any emails are sent to cs@dabs.com these will not be seen and so no response will be received. Just wanted to pass this information onto you:)
codeboy528
25 Dec 2004, 2:18 p.m.
Category
Displays / Monitors
Pricing
Buy again
Shipping
Customer Service
Disgraceful... thats all I can say
worthyone
23 Dec 2004, 3:30 p.m.
Category
Graphics
Manufacturer
MSI
Price
GBP 450
Description
MSI FX5950 Ultra
Pricing
Buy again
Shipping
Customer Service
The worst on-line retailer experience I have ever had, I bought a top of the range MSI video card, it came physically broken with a heatsink and fan missing - and had clearly been fitted. Dabs only do Email for retail customers with a problem with a 7 to 10 day response time. In frustration I manged to find a corporate customer support telephone line and discovered that severely p***d off customers are common - employees that try to help customers are disciplined! I wrote to the Chief Exec (Dabs founder), letter sent be recorded delivery and never received so much as an acknowledgement let alone an apology. Eventually got a refund about a month later. Avoid, avoid, avoid.
Yoda
26 Oct 2004, 10:58 a.m.
Category
Miscellaneous
Price
GBP 120
Description
Seagate HDD and Crucial RAM
Pricing
Buy again
Shipping
Customer Service
I must be lucky - I have never had any problems with Dabs (yet). Good prices and fast delivery. I even had no problems returning some bits a few years ago. In my experience - recommended.:)
cscarlet
24 Oct 2004, noon
Category
Gaming Hardware
Manufacturer
Maxtor
Price
GBP 60.00
Description
Maxtor Diamplus 9
Pricing
Buy again
Shipping
Customer Service
I\'ve never had a problem, although I did receive a faulty hard drive once I got it replaced within 2 weeks (ok not brilliant but better than nothing)
Aard
25 Sep 2004, 1:17 p.m.
Category
Graphics
Manufacturer
NVIDIA
Price
GBP 255
Description
6800gt
Pricing
Buy again
Shipping
Customer Service
the absolute WORST company i have ever experienced for customer support, there is none. i sent numerous emails over many days to cancel an order but only received automated mail replys.i now find that the item is being sent to me so i think i will refuse to accept. the companys attitude is disgusting. ok some of there stuff is cheaper than most places but for the few pounds you save it is NOT worth it. i will never ever use them again and i urge others not to. a company like dabs deserves to go bust. shame theoverclockingstore went instead of these idiots. i wish i would have taken notice of the many hundreds of comments about there terrible service before i ordered. dont make the same mistake i did. AVOID THEM.
andy_on_the_web
23 Sep 2004, 3:39 p.m.
Category
Storage
Manufacturer
Pioneer
Price
GBP 60
Description
Pioneer 108 DVD writer
Pricing
Buy again
Shipping
Customer Service
I bought the new pioneer 108 DVD recorder, some DVDs and some blank CDs. They couldn\'t process the order for some reason that they never told me. I emailed them at least 5 times. No response except an automated email. I got hold of the customer services manager and emailed him twice - no response. After a week of messing around I cancelled my order and scan delivered them the next day with some free CDs! A complained on their online complaints thing and got a rubbish response saying that because I had cancelled my order, they couldn\'t get in to the system to see what went wrong! Can you believe that! Their customer support is clearly usless and they don\'t have a phone number to call them on. I don\'t think it\'s worth the risk using Dabs. What if they had sent me somthing that was broken or the wrong order - it would be too late for me to cancel and there was clearly nothing much I could do.
directhex
21 Sep 2004, 5:31 p.m.
Category
Storage
Manufacturer
Samsung
Price
GBP 137.96
Description
Samsung Spinpoint 1614C
Pricing
Buy again
Shipping
Customer Service
A pair of Samsung Spinpoints, ordered 4PM, arrived the following morning. Dabs really are exceptionally speedyfast
Brycedreamer
17 Aug 2004, 5:54 p.m.
Category
Storage
Price
GBP 66
Description
Seagate 120Gb HDD
Pricing
Buy again
Customer Service
Ordered ok but nothing showed after 3 days. Checked status of oder and it was still awaiting clearance of credit card. Emailled to chase them - no reply within their specified 4hrs nor even after 24hrs!! Chased several times over next day - no response. of course you cannot even phone them as all contact is via email - nice!! Cancelled the order after a week and got drive from Scan who offered exceptional service!! Still no emails from Dabs to ask why I cancelled...........
Spawney
12 Aug 2004, 8:30 p.m.
Category
Networking
Price
GBP 50.00
Pricing
Buy again
Shipping
Customer Service
Bought Wireless LAn from here. Great Shipping and Great Pricing Again dabs!
Howard
1 Jun 2004, 2:55 p.m.
Category
Miscellaneous
Description
Various Items
Pricing
Buy again
Shipping
Customer Service
Traded with them numerous times. All these times the level of service has been exceptional. One of the best internet ICT retailers IMHO!
Kano47
20 May 2004, 11:32 a.m.
Category
Displays / Monitors
Manufacturer
Hercules
Price
GBP 165
Description
Hercules AIW9800SE
Pricing
Buy again
Shipping
Customer Service
Useless Customer Services or should that be non existent. Never again.
directhex
22 Apr 2004, 1:15 p.m.
Category
Storage
Manufacturer
Samsung
Price
GBP 220
Description
Western Digital JB800, Samsung Spinpoint SP1614N * 2
Pricing
Buy again
Shipping
Customer Service
3 big ol\' hard disks shipped prontissimo. hurrah wish their web site supported non-IE browsers properly though
shastings
1 Mar 2004, 3:29 p.m.
Category
Miscellaneous
Manufacturer
Pioneer
Price
GBP 26
Description
DVD 120S
Pricing
Buy again
Shipping
I ordered at about 12:30 (pm) one day from school. The next day when I returned from school the order was there waiting for me - meaning it didn\'t take much more than 24 hours for the order to arrive. The price of the product I bought was also a lot lower than anywhere else (taking shipping into account as well). I don\'t think I can really recommend them to anyone based on a single order - I have no experience of their RMA service or customer support because I haven\'t had to use it. But they have been great so far :) One thing was that I found their site extremely difficult to navigate. Their system of categorising everything isn\'t good.
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