Ordered CPU, mobo and ram.
The ram turned out to be end of life, refunded very promptly.
Motherboard had a fault, RMA turned around with 3 days to confirm fault and refund issued.
However they only refunded the item cost and not the postage cost, something I only spotted when my credit card statement came through. When I queried this and was told I would have to provide a postage receipt. I explained that I had not kept this after the RMA was approved and refund authorised, but the value for postage was on the box and I could provide a credit card statement showing the cost. Neither of which was acceptable to them, just another inflexible big business which doesn't know how to compromise.
For £5 they have lost a long term customer.