Well where do i start i ordered a 19\" Mitsubishi diamondtron from them and sunsequently received an e-mail the next day saying your order is complete and it has been shipped, normal fast efficient service i thougt as i have used dabs for 3 years with no problem, it should have arrived the next day but didn\'t i then called up parcelforce who told me that it had not been collected by them and so they were unable to dliver it contact dabs so i e-mailed dabs explaining the problem and then i waited and waited and waited, FOUR days later i got a response from there customer service team saying they have definetly shipped it contact parcelforce and ask them to put a trace on it so i duely complied and parcel force were very helpful they took my details and said we\'ll be in touch and 1 hour later got a call back saying it has definetly not been picked up and was given a refrence number to pass on to dabs so they could also confirm this and so i e-mailed them again with this new information and again i waited this time only THREE days and the response was very short and sweet \"we canot track this parcel, do you want a refund or replacement\" i obviously went for refund. And i also have to say the e-mail was very rude not even a hello or a sorry about your trouble just those two lines very dissapointed after 3 years of no problems i will not be shopping with dabs again