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SCAN

Web Site http://www.scan.co.uk
Address 27-28 Enterprise Park
Middlebrook
Horwich
Bolton
BL6 6PE
Telephone Numbers Sales: 0871 472 4781
Email Addresses
Company Representative(s) ChrisP
wesleyaldred
WildmonkeyUK
danmac

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 812
Average Overall Rating
4.67
Pricing and Products
4.61
Shipping and Packaging
4.61
Customer Service
4.60
Return Merchandise Authorisation (RMA)
4.40
Web Site
4.35
Chances you would buy again from this retailer
4.74
Overall Score 3790
HEXUS Ranking 1

Ratings Received

Reviewer Details Ratings Comments
deejayburnout
28 May 2015, 8:42 a.m.
Category
Components
Manufacturer
Corsair
Price
GBP 51
Description
Corsair Vengance Ram
Pricing
Buy again
Shipping
Customer Service
bought some new RAM and it came next day. packaged like a boss. 2nd order from scan and happy again.
deejayburnout
3 May 2015, 3:23 p.m.
Category
Components
Pricing
Buy again
Shipping
Customer Service
First time using SCAN and ordered 7am one day and it arrived next day 12pm. items well packaged. liked how i was kept in the loop throughout the whole process. Very Happy Customer
CustardInc
28 Aug 2014, 5:52 p.m.
Category
Graphics
Manufacturer
Gigabyte
Price
GBP 250
Description
HD7950 Windforce
Pricing
Buy again
Shipping
Customer Service
Bought a graphics card in 2013, a fan started grinding about a year later, Scan said they can't hear it, Gigabyte authorised a refund but Scan didn't want to give it to me.
Skaramush
15 Jul 2014, 8:32 p.m.
Category
Computer Systems
Price
GBP 942
Description
3xs G35i
Pricing
Buy again
Shipping
Customer Service
I bought a new Scan G35i Overclocked System to replace my old PC and as ever had a great experience with fast shipping amazingly efficient build and great customer service with scan supporting me every step of the way. Would def buy again. Price includes the shell i had requested for win8.1 and acronis recovery with some dvi-d cables.
Skaramush
21 Dec 2013, 6:17 p.m.
Category
Storage
Manufacturer
Western Digital
Price
GBP 63
Description
1TB WD CAVIAR BLACK WD1002FAEX
Pricing
Buy again
Shipping
Customer Service
Had the drive next day easy to install.Everything working great. Always a pleasure.
limpduck
24 Nov 2013, 11:58 p.m.
Category
Components
Manufacturer
Gigabyte
Description
motherboard
Pricing
Buy again
Shipping
Customer Service
Ive always had a soft spot for this company after i purchased my first PC over 10 years ago from them. Ive had a couple of RMA's before but never really had to contact the company directly. After about 10mins on the phone trying to find out what the issue was with a current RMA i was left feeling very disillusioned with the current state of eCommerce in general and just how bad a company can be when dealing with its customers. After being told they wont look into the issue i reported due to some bent CPU pins (the board would not power up, no Ethernet light etc, i would still expect power to be going through the board even if cpu pins are bent). Of course it must be 100% my fault (something i was reminded of every 30 seconds of the conversation) and its impossible it could be caused by scan/delivery damage. Whilst i understand the issue could be caused by myself its the manor in which the company dealt with it that annoyed me. In the end im left to pay £25 + vat to repair some cpu pins, that most likely wont fix the issue the board had in the first place.
NitrousX
24 May 2013, 6:01 p.m.
Category
Power Supply Units
Manufacturer
SilverstoneTek
Price
GBP £102.02
Description
SST-ST85F-P
Pricing
Buy again
Shipping
Customer Service
Purchased this item to upgrade my Rig, the PSU came the same week. Came in great condition would defiantly purchase again from Scan.
chudley
7 Apr 2013, 4:22 p.m.
Category
Accessories
Pricing
Buy again
Shipping
Customer Service
Once again excellent service with speedy delivery are the reason why I continue to shop with SCAN
hoggson
18 Feb 2013, 1:17 p.m.
Category
Graphics
Manufacturer
XFX
Price
GBP 250
Description
XFX R7950 Black Ed.
Pricing
Buy again
Shipping
Customer Service
Very good price, and next day delivery was shortly before 12 without paying extra :)
Skaramush
17 Dec 2012, 11:26 p.m.
Category
Displays / Monitors
Manufacturer
LG
Price
GBP 120
Description
23 inch LG IPS monitor
Pricing
Buy again
Shipping
Customer Service
I bought 3XS system back in 2010 from Scan and recently i decided to upgrade some more ram and a new Monitor i emailed the guys at Scan and asked for advice what to get they recommended a very reasonably costed 8 gig ram upgrade and a monitor thats one of the ones suggested by guys on hexus as well. I ordered it this weekend and got it today Monday first thing in the afternoon. The monitor stand is kinda wobly but the monitor itself is great and ram installed really hassle free. Both customer service and products were great.
Samwood
13 Sep 2012, 12:17 p.m.
Category
Components
Pricing
Buy again
Shipping
Customer Service
Bought a range of components (SSD, CPU cooler, RAM etc) for a new build. After taking into account the free delivery for Hexus member they were by far the cheapest. Service was fantastic, you get an email at each stage of the delivery process (order recieved -> payment recieved -> order picked -> order dispached) to keep you up-to date. Will defiantly use again! Defiantly recommend! Only way I would buy from elsewhere (next time I need components) is if there is a significant price difference (which I doubt there will be).
drharvey12
25 Jul 2012, 9:50 a.m.
Category
Computer Systems
Manufacturer
Scan
Price
GBP £4,000ish
Description
3XS - Black Widow Extreme
Pricing
Buy again
Shipping
Customer Service
I bought one of Scan's systems form their 3XS range about 2 years ago. I have always been very happy with it. Recently I decided to upgrade it and dealt with Scan over the phone. I was very happy with the service that I received from them. I probably spent an hour talking to the guy from the sales team in regards to options and getting everything configured correctly. It was a genuine pleasure speaking to him and he really new his stuff. He phoned me back after a few days to let me know he'd been speaking to the engineers about it and they recommended changing the SATA backplate on the case as a new SATA3 one was now available. They even agreed to swap this out of one of their cases as they didn't have any in stock and didn't want to delay the build even further! They put it on test for over 24hours and had an issue with the bluetooth on the motherboard which they then replaced for me. Delivery and collection was via DPD who were ok but would have preferred to use Netsolve. Sadly they didn't have any drivers in my area at the time :( All in all, having got the PC back I am extremely happy with it. The build quality as superb and I even got a PM from the engineer making sure everything was ok with it and to let me know that he specially customised an Aquasuite fan profile for me as he wasn't happy with the default one!!! Scan wins hands down in the service department from all the PC manufacturers I have ever used and I will be buying from then again in the future.
csgohan4
7 Jun 2012, 6 p.m.
Category
Components
Pricing
Buy again
Shipping
Customer Service
Bought just under £1200, prices were very competitive and the delivery was quick. Well packaged and excellent sales guidance. Would buy from again
Rookie1986
13 May 2012, 9:23 p.m.
Category
Components
Pricing
Buy again
Shipping
Customer Service
Bought just over £2000 worth of components to do my first home build from these guys and they were perfect. I had a problem with the Cyborg R.A.T 7 mouse that I bought and they replaced it ASAP. I also wasn't happy with the NZXT Phantom 410 case and they were more then happy to assist me in returning it and help me pick a new case to replace it. I can't recommend these guys enough they are very professional and were a pleasure to deal with.
Splash
5 Mar 2012, 7:51 a.m.
Category
Components
Pricing
Buy again
Shipping
Customer Service
Was saddened to have to forego Bulldozer due to local stock issues, but I finally ordered my 2700k build on Friday, and it arrived on Saturday morning. All built and very pleased with it!
OilSheikh
27 Feb 2012, 8:58 a.m.
Category
Graphics
Manufacturer
Micro-Star
Price
GBP
Description
MSI GTX560 FROZR II
Pricing
Buy again
Shipping
Customer Service
Preordered a MSI GTX 560 Frozr II. On the expected date, got no emails to say if SCAN had received it or not. Called and was told it is expected soon. Called 5 days later and was then told SCAN doesn't know when they will get it in stock.??!! Gave it another week and then I got fed up. Called up to cancel my pre-order. Had enough!
KeyboardDemon
18 Feb 2012, 11:41 a.m.
Category
Components
Manufacturer
OCZ
Price
GBP 145.34
Description
Synapse 128gb SSD Cache
Pricing
Buy again
Shipping
Customer Service
This review is for the last component I bought, but I would say it is true for everything I bought through Scan. I did find the SSD for about £13 less on another site that I'd never heard of before, that difference was reduced to £3 after adding postage costs. For me the saving was not big enough to give up the support benefits I would get through Scan if anything went wrong. I have had very few reasons to RMA products previously and the one occasion it happened with Scan was really painless and very quick.
Phage
16 Jan 2012, 11:23 a.m.
Category
Peripherals
Pricing
Buy again
Shipping
Customer Service
Bought a 24" Dell U2412M from Scan, they were the cheapest of the companies I trust, and they have free delivery next day. I ordered over Christmas, so the monitor arrived on the 2nd working day, as advised. DPD provided a 1-hour delivery slot which they kept to as well. All in all, a great buying experience.
Noxvayl
16 Dec 2011, 6:48 p.m.
Category
Components
Pricing
Buy again
Shipping
Customer Service
Free next day delivery is brilliant. Unfortunately DPD's nearest depot is in Reading over 40 miles away so delivery times tend to be unfavourable, but they offer a good service for leaving items in a safe place. Exceptional choice and prices as always. Will use again as I have used them for the last 5 years with few problems.
Biscuit
1 Nov 2011, 4:57 p.m.
Category
Components
Pricing
Buy again
Shipping
Customer Service
I have made a number of purchases over the past few weeks, along with a number of returns and cancellations. Everything has been handled superbly as usual and i will continue to use scan as my primary online store.
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