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Kustom PCs

Web Site http://www.kustompcs.co.uk
Address 56 Fort Street
Ayr
KA7 1DE
Telephone Numbers
Email Addresses Customer: service@kustompcs.co.uk
Sales: sales@kustompcs.co.uk
Company Representative(s) GraemeKustom

Trust Statistics

An average rating of 0 in any category indicates that no ratings have been given

No Of Ratings Received 89
Average Overall Rating
4.79
Pricing and Products
4.24
Shipping and Packaging
4.72
Customer Service
4.78
Return Merchandise Authorisation (RMA)
4.74
Web Site
4.23
Chances you would buy again from this retailer
4.72
Overall Score 426
HEXUS Ranking 4

Ratings Received

Reviewer Details Ratings Comments
Mentawl
25 Apr 2014, 9:35 p.m.
Category
Components
Manufacturer
Palit
Price
GBP 100
Description
GTX 750
Pricing
Buy again
Shipping
Customer Service
Ordered a GTX 750 for a spare system that I'm giving to a friend. Forgot to add on a Mini-HDMI to HDMI cable, but a quick email to Graeme sorted that right out and received both items the next day, well packed as always.
suenstar
26 Nov 2010, 7:16 p.m.
Category
Peripherals
Pricing
Buy again
Shipping
Customer Service
I can't fault this company. No sooner than a few minutes after clicking confirm on my order I received a call from Kustom PCs to confirm the details for one of the items as they stocked multiple types. The staff on the phone were very friendly and generally pleasant to speak with. I selected the cheapest delivery option to cut down on costs as I had over-spent a little on the items, even with this selected my items all arrived the next working day! This service was beyond my expectations and I will definitely continue to send my business their way.
Biscuit
27 Oct 2010, 3:45 p.m.
Category
Overclocking and Cooling
Manufacturer
Thermalright
Price
GBP 14.51
Description
Thermalright HR-05 Chipset Heatsink
Pricing
Buy again
Shipping
Ordered a heatsink and payed via paypal. Went through no problems and arrived the next day.
moogle
17 Apr 2009, 12:56 p.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
I bought some sleeving, cables and things I can't remember right now from KustomPC's. They arrived very quickly nice and packaged. There was a problem with one of the items not the same colour as the item image was showing, I emailed Graeme and he responded quickly, he changed the picture to represent how the current item looked and also allowed me to send it back for a refund if I wasn't pleased with it. The fantastic customer service that I hear about Kustom PC's certainly seems to be there. Great guy and shop to buy from.
vivaladan
6 Jan 2009, 11:05 p.m.
Category
Chassis
Pricing
Buy again
Shipping
Customer Service
Have bought bits and pieces over the years either through their site or from their stand at LAN parties. Some very hard to find stuff they stock and their prices are reasonable but not great. You pay for the service and range of products. RMA is exceptional.
PeterD
25 Sep 2008, 12:47 p.m.
Category
Computer Systems
Buy again
Shipping
Customer Service
I have built two desktop systems to my own specs with advice and components from these guys. They are very helpful and knowledgeable. The service has been exceptionally good. Once when a courier lost a package they sent me a repalcement quickly and without quibbling. I will use them again without hesitation.
Clockwork_killa
13 Mar 2008, 12:12 p.m.
Category
Miscellaneous
Bought some cable sleeving and some sata cables. They initially sent me the wrong cables but I emailed them about it and they sent me out a new set the same day along with a free can of energy drink to say sorry for the mixup. Very friendly to deal with, will definitely order from them again.
Oldjim
4 Mar 2008, 4:54 p.m.
Category
Chassis
Manufacturer
Akasa
Description
Akasa Eclipse 62 v1
Pricing
Buy again
Shipping
Customer Service
Bought a Akasa Eclipse on special offer - ordered at 8pm and was shipped next day - very well packed. Excellent service. On line stock control seems to work very well
muddyfox470
29 Feb 2008, 4:48 p.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
I bought a couple of things from Kustom and had used them before, and this time I was not disappointed yet again :) Sent a few queries relating to my order and got a direct response extremely quickly. Issues were resolved and they let me reserve a couple of items to ensure the rest of my order didn't go out of stock. Arrived next day with updates all the way. Highly recommended to all - service is second to none!!! :cool:
Splash
6 Dec 2007, 11:21 a.m.
Category
System Mods
Pricing
Buy again
Shipping
Customer Service
I bought a modded side panel for my PC-V1000 which unfortunately turned up damaged. I dropped Kustom an email and they're cross-shipping a replacement - corking service, and highly recommended!
sitalchauhan
23 Jul 2007, 5:03 p.m.
Category
Computer Systems
Pricing
Buy again
Shipping
Customer Service
I ordered an Antec P180B and their windoww mod service, aswell as various other small items such as fan controllers and TIM. I was always updated of the status of the window mod, they replied to emails within the hour, and it arrived the exact day they estimated. The case looks fantastic and I am extremely pleased. Strongly recommended :)
xAmritx
12 Jul 2007, 11:05 p.m.
Category
Chassis
Pricing
Buy again
Shipping
Customer Service
Very good service, email communication was excellent! :D
ARagingRabbit
17 May 2007, 6:31 p.m.
Category
Chassis
Pricing
Buy again
Shipping
Customer Service
I just received my Antec P182 SE case from KustomPCs and they did all that they claim to do. I was kept informed and I received the purchase quickly and in very good condition. They also made it very easy and convenient to have my purchase delivered to my work address - that alone means that I am very likely to buy more hardware from them. Prices on some of their range seem to be a little high but I would rather pay the extra if I continue to get the customer service that I have so far.
frazered
28 Apr 2007, 9:02 a.m.
Category
Chassis
Pricing
Buy again
Shipping
Customer Service
bought some nexus fan from kustom - quick dispatch and good packaging - nice guys to deal with!:)
carbine
19 Mar 2007, 11:21 a.m.
Category
Thermal Control
Manufacturer
Aqua Computers
Description
Aquacomputer watercooling blocks
Pricing
Buy again
Shipping
Customer Service
Have used KPC for quite a while and find their customer service as well as quality exceptional. Would definately recommend! :) Would also say their RMA are by far the best... fast e-mail replies (usually less than an hour) and fast service nevertheless.
Cosmo_1847
31 Dec 2006, 5:52 p.m.
Category
Displays / Monitors
Manufacturer
Sony
Price
GBP 135
Description
Sony 17" LCD
Pricing
Buy again
Shipping
Customer Service
Took 2 days to arive once orded and was wrapped up in packing paper. :)
mi9tchy
4 Nov 2006, 10:46 p.m.
Category
Overclocking and Cooling
Manufacturer
Sunbeam
Price
GBP 35
Description
Tuniq Tower 120
Pricing
Buy again
Shipping
Customer Service
Helpful staff, quick reply to questions, fast delivery good product:D
Clunk
13 Sep 2006, 4:40 p.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
God awful customer service. ordered some extra bits to be added to an existing order, refused to "converse" by phone, didnt reply to emails, stuffed it up. i dunno what has happened to Kustom, but i cant see them lasting very long if they carry on like this. Rubbish.
Clunk
13 Sep 2006, 4:37 p.m.
Category
Miscellaneous
Pricing
Buy again
Shipping
Customer Service
From start to finish, this was a monumental cock up on Kustom's part, and they refuse to accept any blame. I bought a case, and decided to have a couple of holes cut, made sure they knew what the holes were for (thermochill pa120.3), they said they had the correct template. the case arrived and the holes were slightly out, only by a couple of mm, but enough to make them not line up with the rad or the grill, not only that, but there was a short but deep scratch on the top near the front and another scratch close to where the holes had been cut, there is also a large series of scratches inside the case. its taken them a week to get back to me, just to say... "I've talked it over with our modder and since we made the cuts to the specifications of the template we do not accept liability for any fault. As a gesture, we would be willing to redrill the holes to allow the radiator to fit, if you would send your case ( or top lid, which ever you prefer ), rad and grill to us. We will not cover postage costs. The cheapest option that I know of, is if we were to arrange a pickup and re-delivery via Interlink express, which is around £15 for pickup and the usual £7.80 for return postage. Steven Kustom PCs"[i]null[/i] So basically, they are saying that, its not their fault, its the templates fault. While i am reporting this experience, i would like to mention the fact that they flatly refuse to give out their phone number or even phone the customer. they insist on "only conversing via email and shopfront", which would be fine if they answered emails in a timely fashion, and answered them with relevant info. one email took from wednesday to tuesday to reply and then a week to let me know about the poor work they did on the case. I have always liked Kustom because of their customer service in the past. Even though they were more expensive than most places, the service was good. Unfortunately, the service is now dire, to the point that i will not use them again, the next time they hear from me will be with advice taken from trading standards.
davidstone28
21 Aug 2006, 2:52 p.m.
Category
Peripherals
Price
GBP 95.00
Description
Acoustic Energy Aego M speakers
Pricing
Buy again
Shipping
Customer Service
Bought some Acoustic Energy Aego M speakers. Had the choice of buying from Kustom PCs or Overclockers. Easy choice really. Good, helpful pre-sales advice from Graeme regarding stock levels and like he said he would, he emailed me to let me know when the new stock arrived. Ordered in the evening and the goods were shipped out to me the next morning, with an email to confirm. A good point about the couriers they use - InterLink - is that you can track each stage of the delivery process. You see what time it gets picked up, when it arrives at the airport, when it arrives at the depot etc. Can't think of a better internet retailer that Kustom PCs in terms of the efficient, friendly and personalised service that they offer.
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